Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, its what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.At Workday, we value our candidates’ privacy and data security.  Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.   Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.  In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.About the TeamWe are currently seeking a Senior Business Intelligence Analyst to join the CX Analytics organization at Workday. This team is responsible for providing data insights that inform and influence our CX strategy and business decisions. We are looking for a problem solver that loves to analyze data and provide insights and recommendations for our internal customers. The ideal candidate is passionate about using data to solve exciting problems, shape business strategy, create actionable insights and measure results. You are intellectually curious, results driven, and have proven success in using analytics to drive the understanding, development, and success of Customer Service initiatives.About the RoleYou will:<ul><li>Lead interviews with key business leaders and stakeholders to deeply understand what business problems we are trying to solve, key questions to be answered, and how the tools developed will fit into the business process to be supported.</li><li>Design, build, manage, and monitor reports, dashboards and metrics to visually represent results and deliver actionable insights and data driven decisions</li><li>Analyze/curate large volumes of data using various tools like Tableau prep, SQL, or any other data-modeling tools etc.</li><li>Develop interactive and easy-to-understand visualizations using best practices to effectively solve business problems by enabling business insights and making recommendations.</li><li>Recommend definitions for new and updated metrics, and support metric data governance and documentation.</li><li>Act as a trusted advisor when questions arise regarding BI solutions and metrics</li><li>Partner with the BI Engineering team to define new or modified data models needed in the data warehouse.</li><li>Be an expert in troubleshooting and resolving dashboard, data, and security issues reported by business users and fellow team members.</li><li>Thoroughly QA new and modified data sources/dashboards for accuracy and functionality.</li><li>Develop training collateral and deliver training to the end-users on new and existing dashboards</li><li>Coach and mentor the less experienced members on the team</li></ul>About YouBasic Qualifications<ul><li>Bachelor’s or master’s degree in computer science, Information Systems, or any other related field of study OR equivalent work experience</li><li>8+ years of work experience in business intelligence or analytics, or as a data architect</li><li>7+ years of experience with at least one leading Business Intelligence (BI) tool (e.g., Tableau, Power BI, Sigma) for dashboard and report development.</li><li>3+ years of deep, hands-on experience with Snowflake or aws redshift, including advanced query optimization, data modeling, and data governance.</li><li>Extensive experience in building visualizations in Tableau, SQL, Sigma and data preparation required.</li><li>Proficiency in Python or other scripting language.</li></ul>Other Qualifications<ul><li>Solid understanding of relational database concepts and data modeling.</li><li>Excellent analytical and problem-solving skills combined with strong business discernment and an ability to communicate analysis in a clear and compelling manner.</li><li>Able to work independently and in a team, meticulous, critical thinker and performance driven</li><li>Proven experience working with business leaders to understand the business needs that can be answered with data</li><li>Able to thrive in a fast paced, high energy and fun work environment and deliver value incrementally and frequently</li><li>Experience with Agile methodology preferred</li><li>Great teammate who excels at building relationships across the organization</li></ul> Our Approach to Flexible Work  With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!