<h2><strong>Staff AI Engineer</strong></h2> <p><strong>We are:</strong></p> <div>Wizeline, a global AI-centric technology solutions provider, develops cutting-edge, <strong>AI-powered</strong> digital products and platforms. We partner with clients to leverage data and AI, accelerating market entry and driving business transformation. As a global community of innovators, we foster a culture of <strong>growth, collaboration, </strong>and <strong>impact.</strong><br /><strong>With the right people and the right ideas, there’s no limit to what we can achieve</strong></div> <div><br /><strong>Are you a fit?</strong><br />Sounds awesome, right? Now, let’s make sure you’re a good fit for the role.</div> <div><br /><strong><em>Key Responsibilities</em></strong></div> <ul> <li><strong>Agent design &amp; delivery: </strong>Translate business goals into deterministic, guard-railed conversational workflows; ship agents that handle millions of user interactions with high CSAT and low latency.</li> <li><strong>Full Agent Development Life-Cycle: </strong>Own scoping, design, implementation, automated evaluation/regression testing, deployment, rollout, monitoring, and iterative tuning.</li> <li><strong>Tool &amp; data integration: </strong>Connect agents to enterprise APIs, vector/RAG knowledge bases, event streams, and internal micro-services so they can <em>act</em>, not just <em>chat</em>.</li> <li><strong>LLM orchestration &amp; planning: </strong>Implement multi-model pipelines (e.g., comprehension → planning → critique → response) using frameworks such as OpenAI Function Calling, LangChain/LangGraph, or similar.</li> <li><strong>Trust, safety, and compliance: </strong>Implement multi-layer guardrails (rules + supervisor models), PII detection/masking, credential vaulting, and auditable traces that satisfy SOC 2 / GDPR-class requirements.</li> <li><strong>Continuous Optimisation</strong>: Inspect reasoning traces, analyse failure modes, improve prompts/skills/knowledge, and raise autonomous resolution rates week over week.</li> <li><strong>Cross-functional collaboration: </strong>Work closely with client PMs, CX leaders, and non-technical stakeholders; explain AI trade-offs clearly and gather feedback to shape roadmaps.</li> </ul> <div><strong><em>Must-have Skills</em></strong></div> <ul> <li><strong>5 + years software engineering</strong> in production environments (TypeScript/Node, Go, or Python) with strong API design, testing, and debugging habits.</li> <li><strong>Hands-on LLM experience</strong> (GPT, Claude, Gemini, or fine-tuned OSS models): prompt engineering, function/tool calling, model selection, and evaluation.</li> <li><strong>Retrieval-Augmented Generation (RAG)</strong>: designing embedding pipelines and semantic search with Pinecone, Weaviate, etc.</li> <li><strong>Agent orchestration expertise</strong>: LangChain/LangGraph, OpenAI Agents SDK, CrewAI, or equivalent frameworks for tool-augmented reasoning loops.</li> <li><strong>ML-/DevOps literacy</strong>: containerisation, CI/CD, GPU/AI infra, caching, automated evals for nondeterministic systems.</li> <li>Experience enforcing <strong>security guardrails &amp; PII protection</strong> in user-facing AI products.</li> </ul> <div><strong><em>Nice-to-have:</em></strong></div> <ul> <li>Real-time/voice agent delivery (e.g., SSE or WebSockets).</li> <li>Familiarity with emerging multi-agent protocols (MCP, A2A) or supervisor/critique agent patterns.</li> <li>Domain experience in e-commerce, fintech, telecom, or large-scale customer support.</li> <li>Prior work with automated prompt/agent regression testing frameworks.</li> </ul> <div><strong>What we offer:</strong></div> <ul> <li>Competitive compensation &amp; total rewards</li> <li>Health benefits &amp; wellness programs</li> <li>Savings &amp; retirement plans</li> <li>Global mobility opportunities</li> <li>Flexible work policy and remote-friendly approach</li> <li>Happy hours, gaming tournaments, sports activities &amp; more</li> <li>Continuous learning &amp; training programs with WizeAcademy</li> <li>Free certifications in cloud technologies and coding languages</li> </ul> <div>Find out more about our culture <a href="https://www.instagram.com/wizelineglobal/" target="_blank">here</a>.</div>