<h3>Company Description</h3><p>Were <a href="https://www.wix.com/press-room/home/post/wix-further-expands-into-vibe-coding-with-acquisition-of-base44-a-hyper-growth-startup-that-simplif"><strong>Base44</strong></a>, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language—no traditional coding required. Operating like a startup within Wix, were fast, collaborative, and focused on turning complex problems into simple, powerful solutions.</p><p>We exist for creators, solo founders, startups, entrepreneurs, side hustlers, and everyone who wants to turn their ideas into reality. Whether youre launching a product, validating a concept, or exploring a hunch, Base44 helps you build it.</p><p>Were growing fast, the opportunity is huge, and with your help, our user-driven growth can become unstoppable.</p><h3>Job Description</h3><p>Base 44 is seeking a highly motivated and dynamic Tech Support Specialist to join our growing team. This is a fantastic opportunity to be a key player in a fast-paced, innovative, and collaborative start-up environment. You will be on the front lines, providing technical support, troubleshooting issues, and contributing to the overall success of our product. In your day-to-day, you will:</p><ul><li>Provide Base44 users with complex technical solutions, including remote access to systems, analyzing diagnostics, and troubleshooting network or database issues </li><li>Implement fixes, workarounds, or configuration changes to restore functionality </li><li>Properly identify, document, and escalate bugs for quick resolution </li><li>Recognize trends in user experiences and advocate for fast solutions </li><li>Interact closely with the product team to understand features, functionality, and potential pain points </li><li>Document and clearly communicate technical issues to developers with detailed steps for replication </li></ul><h3>Qualifications</h3><ul><li>Strong technical skills, comfortable navigating unfamiliar tools and technical documents </li><li>Demonstrated ability to take ownership of initiatives and drive them to completion within a fast-paced environment </li><li>Ability to work well in small, collaborative teams and communicate clearly in both verbal and written forms </li><li>Strong growth mindset and a relentless pursuit of success, with a genuine eagerness to learn and develop new skills </li><li>Proven experience with vibe coding tools - an advantage </li><li>Familiarity with JavaScript and React basics – an advantage </li><li>Experience troubleshooting API connections, inspecting network requests, and identifying errors in the console - an advantage </li></ul><h3>Additional Information</h3><p>Were <a href="https://www.wix.com/press-room/home/post/wix-further-expands-into-vibe-coding-with-acquisition-of-base44-a-hyper-growth-startup-that-simplif">Base44</a>, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language—no traditional coding required. Operating like a startup within Wix, were fast, collaborative, and focused on turning complex problems into simple, powerful solutions.</p><p>We exist for creators, solo founders, startups, entrepreneurs, side hustlers, and everyone who wants to turn their ideas into reality. Whether youre launching a product, validating a concept, or exploring a hunch, Base44 helps you build it.</p><p>Were growing fast, the opportunity is huge, and with your help, our user-driven growth can become unstoppable.</p><p>The Base44 Support team is the first touchpoint for users who encounter roadblocks while building applications. We leverage deep investigative skills and provide top-level care to ensure their success and satisfaction.</p>

Wix

Technical Product Support Specialist

Wix

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