<div>Join the Wingtra team and become part of this venture-backed robotics scaleup with a global and international team of 125+ dedicated Wingtranauts who want to see their actions have a positive and lasting impact on the world. Founded more than 8 years ago at ETH Zurich, Europe’s leading robotics university, our goal is to build the best aerial robots to digitize the world at the push of a button and set the basis for faster and better decisions. Wingtra provides efficient and reliable data solutions to a variety of industries ranging from mining, construction and agriculture to humanitarian organizations, environmentalists and wildlife monitoring groups.</div><div><br /></div><div>We are reaching for the stars and together we might just get there. Open communication, asking hard questions and valuing diverse viewpoints are but a few things that will help us achieve our goals. Above all we will never stop learning and striving to help each other reach our maximum potential.</div><h3>Role</h3><ul><li>Serve as the main technical product consultant for Wingtra stakeholders in the EMEA region, aiding customers and partners to maximize product utilization through best-in-class support handling and subject matter expertise</li><li>Leverage knowledge and experience in drone workflows, photogrammetry, geomatics, and surveying to support requests and investigate technical issues</li><li> Demonstrate effective communication across multidisciplinary teams, working closely with our engineers in Zurich and partners in EMEA  to troubleshoot technical challenges and optimize product performance</li><li>Drive engagement with regional partners through structured onboarding, training sessions, in-person and remote meetings, and impactful product presentations</li><li>Effectively utilize Hubspot as a CRM platform to handle customer support requests, seek out insights on customer activity to promote product upsell, and facilitate logistics processes</li><li>Create and maintain technical documentation for external and internal stakeholders through the Knowledge Base to enhance product adoption, support efficiency, and knowledge sharing</li><li>Handle logistics process for key partners in the EMEA region</li></ul><h3>Requirements</h3><ul><li>Bachelor’s degree or equivalent in a technical field (Science, Technology, Engineering, or Mathematics).At least 1 year of experience in technical support or sales of a technical product</li><li>Proficiency with modern CRM/ticketing systems such as Zendesk or HubSpot</li><li>Strong organizational and communication skills, with the ability to collaborate across teams</li><li>Willingness to travel to the company headquarters in Zurich, Switzerland, and within the EMEA region</li><li>Business-level fluency in English</li><li>Residence in GMT +1 / +2 / time zones is mandatory, with the required work permit.</li><li>This position is open <b>only to candidates currently residing in Eastern Europe</b>, with valid work authorization in their country of residence. Applications from outside the region will not be considered.</li></ul><h3>Plus</h3><ul><li>Experience in a startup environment, demonstrating adaptability and problem-solving in fast-growing companies</li><li>Fluency in a second language relevant to the EMEA region, such as German, Italian, or FrenchTechnical proficiency in photogrammetry, LiDAR, or GIS software<b>,</b> with hands-on experience in tools such as Pix4D, Agisoft Metashape, Trimble Business Center, LIDAR360, QGIS, or ArcGIS</li><li>Experience in training, public speaking, or technical presentations<b>,</b> with the ability to effectively communicate complex concepts to diverse audiences, including customers, partners, and internal teams</li><li>International work experience and proficiency in collaborating with distributed or remote teams.</li></ul><div><span>If you enjoy teamwork more than being the individual superhero, and if you thrive in a feedback-driven culture and an exciting, unconventional yet structured and progressive start-up environment, we would love to hear from you.</span></div>

Wingtra

Junior Technical Support Specialist EMEA

Wingtra

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