<div><span>Founder’s Associate, Growth &amp; Operations</span></div><div><span>Compensation &amp; Benefits</span></div><div><b><span>Salary</span></b><span>: £33,000 – £55,000 GBP (depending on experience)</span></div><div><b><span>Equity</span></b><span>: Stock grant provided</span></div><div><b><span>Benefits</span></b><span>: Comprehensive health insurance</span></div><div><br /></div><div><span>About the Role</span></div><div><span>We’re looking for a sharp, entrepreneurial operator to work directly with the founding team on growth and operations. This is a </span><b>broad, strategic, and hands-on role</b><span>: you’ll investigate why deals drop off, why signed customers don’t start, and why accounts churn — then </span><b>design and implement the fixes</b><span> that address these issues.</span></div><div><br /></div><div><span>You’ll </span><b>analyze funnel performance, create collateral and playbooks, and join client conversations</b><span> to deeply understand the customer journey and churn. In the early stages, you’ll personally build the assets we need — sales decks, onboarding guides, training content, case studies. Over time, you’ll </span><b>codify successful solutions into scalable playbooks</b><span> that form the backbone of how we sell, onboard, and retain clients. </span></div><div><br /></div><div><span>This is a rare opportunity to </span><b>operate like a founder inside a fast-growing company</b><span> — solving critical problems across sales, onboarding, recruitment, and customer success, while shaping the systems that will scale the business.</span></div><div><br /></div><div><span><a href="http://business.What"><u>What</u></a><u> You’ll Do</u></span></div><div><b>Sales Enablement &amp; Pipeline Health</b></div><div><span>Analyze the sales funnel to understand where deals stall or drop off.</span></div><div><span>Investigate and address “failed starts” — closed-won deals that don’t start properly</span></div><div><span>Provide leadership with data and insights on pipeline health, conversion, and deal velocity.</span></div><div><span>Build sales collateral (presentations, PDFs, case studies, videos) and test new approaches.</span></div><div><span>Figure out what sales needs to close more deals - the more creative the better</span></div><div><span>Translate learnings into </span><b><span>sales playbooks</span></b><span> for messaging, objection handling, and deal management.</span></div><div><br /></div><div><b>Onboarding &amp; Activation</b></div><div><span>Create onboarding playbooks that ensure a consistent, high-quality client experience.</span></div><div><span>Develop tailored resources that accelerate adoption and reduce post-sale failures.</span></div><div><span>Improve handoffs between sales, onboarding, and customer success.</span></div><div><span>Shadow and join client calls to refine approaches and codify best practices.</span></div><div><span>Review deals that don’t start and understand why they failed to begin with</span></div><div><br /></div><div><b>Recruitment Operations</b></div><div><span>Work with operations to improve how talent is staffed — faster matching, fewer mis-hires, better fit.</span></div><div><span>Build staffing playbooks that systematize best practices for deployment speed and accuracy.</span></div><div><span>Improve talent-matching accuracy to reduce mis-hires and delays.</span></div><div><br /></div><div><b>Customer Success &amp; Retention</b></div><div><span>Analyze churn data, translate insights into retention strategies, and codify them into scalable playbooks.</span></div><div><span>Equip CSMs with proactive training materials, guides, and client-facing resources.</span></div><div><span>Support clients in learning how to maximize their assistants and reduce reliance on reactive support.</span></div><div><span>Analyze churn, highlight risks, and design retention strategies in collaboration with leadership.</span></div><div><span>Codify insights into </span><b><span>customer success playbooks</span></b><span> that scale.</span></div><div><br /></div><div><b>Funnel Analytics &amp; Reporting</b></div><div><span>Track and report performance across sales, onboarding, activation, and retention.</span></div><div><span>Highlight key risks, opportunities, and recommended experiments.</span></div><div><span>Provide clear insights and recommendations to founders, ensuring fixes become scalable playbooks.</span></div><div><br /></div><div><span><u>Who You Are</u></span></div><div><b><span>Analytical and structured</span></b><span> — spot patterns in funnel data and turn insights into solutions.</span></div><div><b><span>Hands-on builder</span></b><span> — you don’t just suggest ideas; you create collateral, guides, and playbooks yourself.</span></div><div><b><span>Entrepreneurial operator</span></b><span> — thrive in ambiguity, think like a founder, and move quickly to fix problems.</span></div><div><b><span>Communicative</span></b><span> — comfortable joining and leading client calls, with strong presence in front of executives.</span></div><div><b><span>Adaptable</span></b><span> — thrive in a fast-paced environment with shifting priorities.</span></div><div><b><span>Tool-savvy</span></b><span> — proficient with productivity and CRM tools (Asana, HubSpot, Pipedrive, Airtable, Clickup, </span><a href="http://monday.com"><span>Monday.com</span></a><span>, Notion etc.).</span></div><div><br /></div><div><b>Ideally You Also Have</b></div><div><span>Startup or entrepreneurial experience — familiar with building from scratch.</span></div><div><span>Consulting background — structured approach to strategy and operations.</span></div><div><span>SQL knowledge — ability to query and analyze data directly.</span></div><div><span>Design skills (Canva/graphic design) — to create professional, client-facing materials.</span></div><div><span>Strong presentation skills and executive presence with senior clients.</span></div><div><br /></div><div><span>Why This Role</span></div><div><b><span>High exposure</span></b><span>: Work directly with founders on critical growth and ops challenges.</span></div><div><b><span>Broad scope</span></b><span>: Touch sales, onboarding, recruitment, customer success, and retention.</span></div><div><b><span>Career growth</span></b><span>: Path to leading growth, revenue operations, or even running a business unit.</span></div><div><b><span>Real impact</span></b><span>: You’ll both </span><b><span>solve urgent problems today</span></b><span> and </span><b><span>build the systems that scale tomorrow</span></b><span>.</span></div><div><br /></div><div><br /></div>

Wing Assistant

Founder’s Associate, Growth & Operations

Wing Assistant