Senior Manager, User Experience

The team you will be a part of

Whirlpool Corporation is looking for a talented Senior UX Manager to join our Global User Experience Design organization. At Whirlpool we believe in having people as our central focus, both our users and our employees. Our User Experience team takes pride in having a pulse check on what our users really want while riding the waves of emerging technologies. As a team member you will be crafting experiences that will make the lives of millions of consumers around the globe a whole lot easier and delightful right in their homes! You will have the freedom to explore sound, light, graphics, written and spoken language, motion, sensors and remote capabilities to craft a symphony for a solution. 

This role in summary

As a Senior UX Manager, you will lead and manage a team of UX professionals, overseeing all aspects of the user experience across multiple products or initiatives. You will be responsible for setting the strategic direction for UX within your area of responsibility, building and developing high-performing teams, and ensuring the successful delivery of exceptional user experiences.

Your responsibilities will include

• Lead and Manage UX Teams: Lead, mentor, and develop high-performing teams of UX Designers, ensuring they have the resources, support, and guidance they need to succeed.

• Define and Execute UX Strategy: Define and execute the overall UX strategy for assigned product areas or initiatives, ensuring alignment with business objectives and user needs.

• Drive Innovation and Thought Leadership: Foster a culture of innovation and experimentation within the UX team, encouraging the exploration of new technologies, design approaches, and best practices.

• Champion User-Centered Design: Advocate for user-centered design principles across the entire organization, influencing product strategy and decision-making at the executive level.

• Build and Maintain Strong Relationships: Build and maintain strong relationships with key stakeholders across the organization, including senior leadership, product management, engineering, and marketing.

• Communicate Design Strategy Effectively: Effectively communicate complex design concepts and strategies to a wide range of audiences, including senior leadership, cross-functional teams, and external partners.

• Drive Continuous Improvement: Continuously evaluate and improve UX processes and methodologies, identifying and implementing best practices to enhance team efficiency and effectiveness.

• Recruit and Hire Top Talent: Recruit and hire top-tier UX talent, ensuring that the team is comprised of skilled and passionate individuals who are aligned with the companys values and goals.

Minimum requirements

• Bachelor’s Degree in Design, Computer Science, Human-Computer Interaction, Psychology or Engineering.

• 5+ years of professional experience in a design role with 2+ years of experience managing UX teams and projects

Preferred skills and experiences

• Strong strategic leadership, vision, and data-driven decision making.
• Exceptional communication and presentation skills.
• Strong business acumen, industry knowledge, and organizational influence with the ability to translate design work into business value.
• Proven ability to build and lead high-performing teams.
• Expertise in UX/UI fundamentals, usability, accessibility principles, Figma, and design systems.