D2C Fraud Manager

The team you will be a part of

This role in summary

Whirlpool is seeking a highly motivated and detail-oriented Fraud Manager to join our Direct to Consumer team. In this critical role, you will be responsible for identifying, investigating, and preventing fraudulent activities to protect our company and customers from financial losses. The ideal candidate will possess strong analytical skills, a keen eye for suspicious patterns, and a solid understanding of various fraud schemes.

Your responsibilities will include

• Develop and implement fraud detection rules and strategies to mitigate risk.

• Monitor transaction activity and customer accounts for potential fraud risks in real-time or near real-time.

• Conduct in-depth investigations of suspicious transactions, accounts, and activities using various internal and external tools and data sources.

• Analyze large datasets to identify trends, patterns, and anomalies indicative of fraudulent behavior.

• Collaborate with other departments (e.g., Risk Management, Customer Service, Legal, Product Development) to resolve fraud-related issues and enhance fraud prevention measures.

• Prepare detailed reports and documentation of investigative findings, including evidence collected and actions taken.

• Generate and analyze reports on relevant fraud trends to inform prevention strategies.

• Stay up-to-date on emerging fraud trends, technologies, and regulations.

• Recommend and implement process improvements to enhance fraud prevention and detection capabilities.

• Create approval rate optimization strategies that balance fraud prevention with revenue maximization.

• Implement data-driven fraud prevention measures based on cross-functional insights and pattern analysis.

Minimum requirements

• Bachelors degree

• Fluent in English

• Experience in fraud analysis, risk management, financial investigations, or a similar role for e-commerce sites.

• Experience identifying and investigating complex fraud schemes such as credit card fraud, identity theft, account takeover, friendly fraud, phishing or synthetic identity fraud

• Experience using Accertify fraud detection tools and systems.

Preferred skills and experiences

• Bachelors degree in Finance, Business Administration, Criminal Justice or Data Analytics

• Certified Fraud Examiner (CFE) certification

• PCI DSS Compliance certification

• Knowledge of regulatory compliance related to fraud (e.g., AML, KYC)

• Excellent written and verbal communication skills, with the ability to present complex information clearly and concisely

• High level of integrity and ability to handle sensitive and confidential information discreetly

• Ability to work independently and as part of a team in a fast-paced environment

• Strong attention to detail and accuracy.

What we offer

_Flexible schedule
_No dress code.
_Gympass;
_Transportation voucher, Shuttle buses or Free parking at the company;
_Food voucher; 
_Meal on site;
_Benefits such as payment-deducted or social loans, health plan, dental plan, life insurance, and private pension plan compatible with the market;
_Employee Support Program, with 24-hour assistance from legal, social, financial, social workers, and psychologists;
_Daycare assistance or Nursery at the company;
_Services available on-site: beauty and aesthetics salon, internal bank agency, laundry, cafeteria, restaurant, and lactation room;
_Two weeks of remote work from anywhere;
_After 5 years with the company, eligible employees can take four weeks of paid leave;
_Discount on products through Compra Certa.
_Discount on insurance (pet, auto, home, bike, travel, and more)
_Extended maternity/paternity leave
Learn more at https://www.whirlpoolcareers.com/trabalhe-conosco-no-brasil/

Additional information