At Webflow, our mission is to bring development superpowers to everyone. As the pioneer of the Website Experience Platform (WXP), we’re redefining how teams Build, Manage, and Optimize for the web — combining visual development, powerful content management systems, AI-driven personalization, seamless hosting, and end-to-end analytics in a single, unified platform. With AI at the core, Webflow helps teams move faster, create more performant digital experiences, and scale without heavy engineering support. From independent designers and creative agencies to global enterprises, hundreds of thousands of organizations use Webflow to turn ideas into reality — and to power what’s possible on the web. We’re looking for a Technical Support Specialist to be the voice of Webflow for our customers and the bridge between their goals and our platform. In this role, you’ll help people solve real-world challenges, guide them through complex problems, and inspire confidence as they create. Every interaction is an opportunity to make a lasting impact—whether it’s troubleshooting a tricky build, uncovering a new workflow, or empowering someone to launch their next big idea. As part of our support team, you’ll not only grow your technical skills but also play a key role in shaping how customers experience Webflow. You’ll collaborate with teammates across support, product, and engineering, share feedback that drives improvements, and celebrate the wins that come from helping thousands of people build on the web. <h1>About the role:</h1> <ul> <li>Location: Remote-first (United States; BC, Canada) <ul> <li>Must be based in Pacific time zone</li> </ul> </li> <li>Full-time </li> <li>Permanent </li> <li>Exempt </li> <li>The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. The specific base pay within this range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills. <ul> <li>United States  (all figures cited below are in USD and pertain to workers in the United States) <ul> <li>Zone A: $72,000 - $92,000</li> <li>Zone B: $67,000 - $86,000</li> <li>Zone C: $63,000 - $81,000</li> </ul> </li> <li>Canada (figures cited below are in CAD and pertain to workers in ON &amp; BC, Canada) <ul> <li>81,500 - 103,500</li> </ul> </li> </ul> </li> </ul> This role is also eligible to participate in Webflows company-wide bonus program. Target amounts are a percentage of base salary and vary by career level. Payouts are based on company performance against established financial and operational goals.  Please visit our <a href="https://webflow-about.webflow.io/careers">Careers page</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. <ul> <li>Reporting to Manager, Technical Customer Support</li> </ul> As a Technical Support Specialist you’ll …  <ul> <li>Deliver consistently exceptional customer experiences to every Webflow user.</li> <li>Assist customers in support queues, chat and phone utilizing various tools such as Zendesk, Zoom and Jira.</li> <li>Document and report bugs, resolve issues, and foster collaboration within the team to ensure top-tier customer satisfaction.</li> <li>Advocate for our customers needs, collaborating closely with your team and manager to identify opportunities for enhancing our product and services.</li> </ul> In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and well help you incorporate them into your role. <h1>About you:</h1> You’ll thrive as a Technical Support Specialist if you: <ul> <li>Have 1+ years of experience in a technical support role.</li> <li>Bring high-touch customer support experience in SaaS or technical services, across email, phone, and live chat.</li> <li>Can quickly self-learn and adapt to evolving product features and digital tools.</li> <li>Possess a deep understanding of Webflow or similar web design tools.</li> <li>Are proficient in HTML, CSS, DNS, JavaScript, or have familiarity with Webflow knowledge.</li> <li>Apply analytical and critical thinking skills to technical troubleshooting.</li> <li>Work autonomously while being a creative and supportive team player.</li> <li>Practice radical candor to communicate clearly and solve problems creatively</li> <li>Demonstrate strong written and verbal communication skills in English.</li> <li>Advocate for others such as customers and colleagues and aspire to build a career in customer support.</li> <li>Have experience working with Google Workspace, Slack, Zendesk, and Confluence.</li> <li>Stay curious and open to growth — actively building fluency in emerging technologies like AI to unlock creativity, accelerate progress, and amplify impact</li> </ul> <h3>Our Core Behaviors:</h3> <ul> <li>Build lasting customer trust. We build trust by taking action that puts customer trust first.</li> <li>Win together. We play to win, and we win as one team. Success at Webflow isnt a solo act.</li> <li>Reinvent ourselves. We dont just improve what exists, we imagine whats possible.</li> <li>Deliver with speed, quality, and craft. We move fast because the moment demands it, and we do so without lowering the bar.</li> </ul> <h3>Benefits &amp; wellness</h3> <ul> <li>Equity ownership (RSUs) in a growing, privately-owned company</li> <li>100% employer-paid healthcare, vision, and dental insurance coverage for full-time employees (working 30+ hours per week) and their dependents. Full-time employees may also be eligible for voluntary insurance options where applicable in the respective country of employment</li> <li>12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability leave for birthing parents to be used before child bonding leave (note: where local requirements are more generous, employees receive the greater benefit); full-time employees also have access to family planning care and reimbursement</li> <li>Flexible PTO for all locations and sabbatical program</li> <li>Access to mental wellness and professional coaching, therapy, and Employee Assistance Program</li> <li>Monthly stipends to support work and wellness</li> <li>401k plan or pension schemes (in countries where statutorily required), and other financial wellness benefits, like CPA and financial advisor coverage</li> </ul> Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment. <h3>Remote, together</h3> At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are <a href="https://webflow.com/diversity-equity-inclusion">committed</a> to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records. <h3>Stay connected</h3> Not ready to apply, but want to be part of the Webflow community? Consider following our story on our <a href="https://webflow.com/blog">Webflow Blog</a>, <a href="https://www.linkedin.com/company/webflow-inc-/">LinkedIn</a>, <a href="https://twitter.com/webflow">X (Twitter)</a>, and/or <a href="https://www.glassdoor.com/Reviews/Webflow-Reviews-E890506.htm">Glassdoor</a>.  <h3>Please note:</h3> We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered. To join Webflow, youll need a valid right to work authorization depending on the country of employment. If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes. For information about how Webflow processes your personal information, please review <a href="https://webflow.com/legal/applicant-privacy-notice">Webflow’s Applicant Privacy Notice</a>.