People Operations Generalist

Waymark is a team of healthcare providers, technologists, and builders whose mission is to bring the best healthcare to people with Medicaid benefits.  Guided by the communities we serve, we bring support and technology-enabled care to help primary care providers keep Medicaid patients healthy.  We are building the tools and designing an approach to enable care to reach the patients who can benefit most.  

Our core values embody the essence of what makes Waymark a unique team today, and what we look for, nurture, and sustain as a team. We are bold builders, believing that the greatest challenges in care delivery can be solved when we harness the power of community and technology. We are humble learners, seeking feedback and perspectives different from our own, and welcome challenges to our conclusions. We experiment to improve, actively seeking data to inform decisions and to assess our own performance. We act with focused urgency, our commitment to our mission drives us to tirelessly pursue results.

If this vision resonates with you, we hope you consider bringing your creativity, your energy, your curiosity to Waymark.

About this role

As a People Operations Generalist at Waymark, you will report to the VP, People and manage people operations processes in service of ensuring we build effective, engaged, collaborative teams, within an inclusive and belonging culture that supports everyone in doing their best work.  

You will be critical in driving the success of the People team, ready to roll up your sleeves to contribute across the employee lifecycle, including onboarding new employees, supporting data reporting and analytics, and providing organizational, administrative, and systems support across the range of people operations functions.  In this role, you will also collaborate closely with all of the functions within our People team and the Finance team to aid in communications across our team and help execute on a range of critical tasks and projects to support all Waymark team members across the entire employee lifecycle.

Responsibilities

• Run the daily functions of the People team, including the onboarding of new hires, supporting various people operations systems (such as the ATS and survey platforms), administering benefits, and maintaining  employee files 
• Configure, maintain, and optimize the Rippling HRIS for accurate data management and reporting
• Lead engagement and retention activities, creating engagement plans and initiating activities 
• Support data reporting and analytics, including tracking and analyzing people related metrics, deploying and analyzing survey results, and completing required employment compliance reports
• Maintain, improve upon, and document people related processes and coordinate with Finance and IT Teams  with respect to people related needs
• Serve as the initial point of contact on People team on a day-to-day basis for employee questions about benefits and employment policies
• Manage tasks associated with smooth offboarding of employees (e.g., exit interviews)
• Provide additional support as needed, in areas such as administering leaves of absence, trainings, interview logistics, and immigration administration

Minimum qualifications

• Bachelor’s degree or equivalent practical experience
• Proficiency in Culture Amp, Greenhouse ATS, Rippling HRIS & Slack
• Self-starter, with excellent organizational and project management skills
• Excellent interpersonal skills, with an ability to communicate, clearly and effectively, making people feel supported and heard
• Experience identifying and solving problems and making continuous improvements

Preferred qualifications 

• Experience in a start-up environment 
• Familiarity with HR compliance regulations
• Proficiency in Excel, dashboards, and data visualization, with an interest in using data to identify trends, patterns, and insights to inform strategic decision-making