<div>👋 Hello. Welcome to Wanstor!<br /> At Wanstor, we’ve been delivering award-winning IT solutions for over 22 years, and we’re proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology.<br /><br /></div><div>Wanstor stands at the forefront of the industry with a full portfolio of high-quality services. From our award-winning managed services to our robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you’re looking for a place where your skills can thrive and grow, you’ll feel right at home here!<br /><br /></div><div>We’re looking for a Service Delivery Manager here at Wanstor in what is a super exciting new role. The purpose of the role is to ensure services are aligned, integrated, and continually adapted to customer needs. You will champion a culture of outcomes over outputs, focusing on how technology improves business processes, productivity, and user experience. </div> <h2> What Youll Do </h2> <div>Customer Advocacy and Retention</div><ul><li><strong>Champion</strong> the customer within the organisation to deliver measurable business outcomes — efficiency, risk reduction, and cost optimisation.<br /><br /></li><li><strong>Own</strong> the customer success plan, making renewals a celebration of achieved value, not a negotiation.<br /><br /></li><li><strong>Build</strong> strong stakeholder relationships by understanding their industry, strategy, and operating model.<br /><br /></li><li><strong>Translate</strong> technical services into business value, aligning delivery with customer goals.<br /><br /></li><li><strong>Identify</strong> and mitigate churn risks early to drive retention and loyalty.<br /><br /></li></ul><div>Service Performance and Governance</div><ul><li><strong>Lead</strong> end-to-end service delivery across support, workplace, security, networking, and projects.<br /><br /></li><li><strong>Orchestrate</strong> Continuous Service Improvement Plans (CSIPs) to enhance performance and satisfaction.<br /><br /></li><li><strong>Conduct</strong> structured service reviews with ROI insights and adoption metrics.<br /><br /></li><li><strong>Ensure</strong> SLAs and KPIs are achieved, implementing corrective actions where needed.<br /><br /></li><li><strong>Facilitate</strong> regular governance and value reviews to demonstrate ROI and uncover opportunities.<br /><br /></li><li><strong>Collaborate</strong> across technical and customer teams to ensure seamless communication and outcomes.<br /><br /></li></ul><div>Commercial Growth and Value Realisation</div><div><br /></div><ul><li><strong>Convert</strong> service performance into impactful business value stories.<br /><br /></li><li><strong>Partner</strong> with Account Managers to identify upsell and cross-sell opportunities.<br /><br /></li><li><strong>Deliver</strong> ROI frameworks, maturity assessments, and benchmarking to evidence ongoing value.</li></ul><div>Risk, Governance and Compliance</div><ul><li><strong>Ensure</strong> services meet contractual, governance, and compliance obligations.<br /><br /></li><li><strong>Proactively Address</strong> risks and issues with clear mitigation plans.<br /><br /></li><li><strong>Maintain</strong> awareness of evolving security and regulatory trends.<br /><br /></li><li><strong>Showcase</strong> innovation and best practices through collaboration with technical teams.<br /><br /></li><li><strong>Drive</strong> user adoption, satisfaction, and productivity through improvement initiatives.</li></ul> <h2> What Youll Love </h2> <div>🌴 <strong>Generous Time Off:</strong> Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.<br />📚 <strong>Continuous Learning:</strong> Participate in regular lunch and learn sessions with both internal and external speakers.<br />🌟 <strong>Personal Development:</strong> Take advantage of 5 paid days annually to pursue new skills or knowledge.<br />🤝 <strong>Volunteer Opportunities:</strong> Contribute to your community with 2 paid volunteer days each year.<br />🎉 <strong>Team Spirit:</strong> Join a friendly team and engage in various social events organised throughout the year.</div>