About VOIS

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006,VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About VOIS India

In 2009,VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Job Description

Candidate must have a minimum of 6-10 years of Sap experience out of which minimum 5 years in SAP MM/ EWM module, understanding business requirements, architecture, support models, key roles etc.
Core competencies, knowledge and experience:
Candidate must have good experience and exposure in:
a.Managing SAP ERP SCM IT Operations covering end to end Level 2 application Operations
b.Remedy, SAP SCM & Logistics Modules, MS Office Tools
c.SAP SCM/Logistics business Processes, SAP OSS process
d.IT Processes and Procedures, ticket lifecycle process (Assigned, In-progress, Pending), change & problem ticket, understanding of Ticket SLA and KPIs, reporting, governance
Must have excellent stakeholder management, communication skills since roll involves continuous reporting and communication with senior client management based out of UK, and other European local markets of Vodafone.Resolves defects and analyses their root cause, implements change requests.
•Optimizes and maintains test scripts.
•Provides support for the VIP community.
•Delivers efficiencies and improvements to internal business partners.
•Drives E2E delivery (requirement gathering, design, UAT, deployment

VOIS Equal Opportunity Employer Commitment

OIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we’ll be in touch!