about 1 month ago

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Customer Care Advisor - English Speakers VOIS

Vodafone

Giza, EgyptEgyptRemote

Role Purpose:

The Customer Care Advisor for English Speakers is responsible for providing exceptional customer service to English-speaking customers. This role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills.

 

Responsibilities:

  • Respond to customer inquiries promptly and effectively.
  • Maintain a high level of customer satisfaction in every interaction.
  • Work collaboratively with team members to resolve customer issues.
  • Adhere to company policies and procedures.

 

Qualifications:

  • Language Skills: Fluency in English, both written and spoken.
  • Experience: Previous experience in customer service or a related field is preferred.
  • Communication Skills: Excellent verbal and written communication skills.
  • Problem-Solving: Strong problem-solving abilities and attention to detail.
  • Interpersonal Skills: Ability to work well in a team and handle stressful situations with a positive attitude.

 

What We Offer:

  • Global Exposure: An engaging, motivating, and inclusive workplace with global exposure.
  • Rotational Shifts: Rotational shifts and weekends.
  • Benefits: Various benefits including life insurance, medical, and many other job perks.
  • Public Holidays: The choice between a day off or double pay if you work on a public holiday.
  • Remote Work Option: The option to work three days per week from home.
  • Connectivity and Internet Allowance: The company will provide connectivity and internet allowance to support remote work.
  • Training: On-the-job training will be provided to familiarize the advisor with the companys products, services, and customer service protocols.

 

 

Must-Have Requirements:

  • C1 Fluent English Speaker: Proficiency in English, both written and spoken, at a C1 level.
  • Education: Graduate or drop out with no academic commitment to the university.

 

 

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