<div><div><div><h2>Role Purpose:</h2></div><div><p>The Customer Care Advisor for English Speakers is responsible for providing exceptional customer service to English-speaking customers. This role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills.</p><p> </p><p><b>Responsibilities:</b></p><ul><li>Respond to customer inquiries promptly and effectively.</li><li>Maintain a high level of customer satisfaction in every interaction.</li><li>Work collaboratively with team members to resolve customer issues.</li><li>Adhere to company policies and procedures.</li></ul><p> </p><h4><b>Qualifications:</b></h4><ul><li><b>Language Skills:</b> Fluency in English, both written and spoken.</li><li><b>Experience:</b> Previous experience in customer service or a related field is preferred.</li><li><b>Communication Skills:</b> Excellent verbal and written communication skills.</li><li><b>Problem-Solving:</b> Strong problem-solving abilities and attention to detail.</li><li><b>Interpersonal Skills:</b> Ability to work well in a team and handle stressful situations with a positive attitude.</li></ul><p> </p><h4><b>What We Offer:</b></h4><ul><li><b>Global Exposure:</b> An engaging, motivating, and inclusive workplace with global exposure.</li><li><b>Rotational Shifts:</b> Rotational shifts and weekends.</li><li><b>Benefits:</b> Various benefits including life insurance, medical, and many other job perks.</li><li><b>Public Holidays:</b> The choice between a day off or double pay if you work on a public holiday.</li><li><b>Remote Work Option:</b> The option to work three days per week from home.</li><li><b>Connectivity and Internet Allowance:</b> The company will provide connectivity and internet allowance to support remote work.</li><li><b>Training:</b> On-the-job training will be provided to familiarize the advisor with the companys products, services, and customer service protocols.</li></ul><p> </p><p> </p><h4><b>Must-Have Requirements:</b></h4><ul><li><b>C1 Fluent English Speaker:</b> Proficiency in English, both written and spoken, at a C1 level.</li><li><b>Education:</b> Graduate or drop out with no academic commitment to the university.</li></ul><p> </p><p> </p><p>#VOIS #WeMoveTheWorld #MoveWithUs</p></div></div></div>

Vodafone

Customer Care Advisor - English Speakers VOIS

Vodafone