About Viz.ai

Viz.ai is the pioneer in the use of AI algorithms and machine learning to increase the speed of diagnosis and care across 1,800+ hospitals and health systems in the U.S. and Europe. The AI-powered Viz.ai One® is an intelligent care coordination solution that identifies more patients with a suspected disease, informs critical decisions at the point of care, and optimizes care pathways and helps improve outcomes. Backed by real-world clinical evidence, Viz.ai One delivers significant value to patients, providers, and pharmaceutical and medical device companies. For more information visit Viz.ai.

We are growing and are looking for an IT Specialist to be the first responder and provide technical assistance to our employees in a variety of issues: computers, meeting rooms, networking, and business applications.

Job Description:

Serving as the first point of contact for employees seeking technical assistance.
Troubleshoot, resolve, or escalate tickets that have been assigned
Installing, making changes, and repairing computer hardware and software.
Creating and managing users and permissions.
Provided an outstanding customer service experience in a variety of circumstances across all organizational levels
Following up with customers to ensure issues are resolved.
You treat AI as a core part of your workflow, using tools like ChatGPT to enhance productivity and output.

You will love this job if:

You can anticipate and analyze complex situations and take corrective action to prevent problems from occurring.
You can work independently and in a team setting with others professionally and respectfully.
You have the ability to analyze and determine the applicability of Information Technology to conclude and make appropriate recommendations.

Requirements:

3+ years of IT experience in a mid-size enterprise environment.
Provide first-level technical support for hardware, software, and network-related issues
Experience supporting IT onboarding and offboarding processes, including users provisioning, hardware setup, and software deployment.
Strong analytical and communication skills, sound judgment, and the ability to work effectively with clients, remote and on-site.
Deep understanding of system networking and security across Mac and Windows distributed environments.
Ability to collaborate with Security, Engineering, and Operations teams to drive IT process improvements and ensure system compliance.
Experience with configuration and identity management tools such as Okta.
Implement and manage endpoint management tools (Intune, Jamf)
Knowledge of cloud security best practices, including authentication, IAM and networking – advantage.
Familiarity with infrastructure as code.