Virta Health is on a mission to transform type 2 diabetes and weight-loss care. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse diabetes and obesity in one billion people.Reporting to our Senior Manager of Member Growth Operations, you will play a pivotal role in building robust member acquisition journeys, improving data flows, and ensuring our communications are not only timely and relevant, but deeply engaging. You’ll work cross-functionally with Product, Engineering, Growth, and Creative teams to deliver meaningful user experiences that drive activation and long-term value, and help both define and execute our roadmap for experimentation while providing hands-on technical execution support to fuel our growth..<h1>Responsibilities</h1><ul><li>Act as the team’s Braze subject matter expert, leveraging experience with modern marketing tools, training others, and providing guidance on best practices and platform capabilities, including segmentation, QA, planning, and delivery.</li><li>Use and evaluate AI-powered marketing features in Braze and other tools to improve efficiency, content relevance, and campaign personalization at scale.</li><li>Own, measure, and optimize strategic member acquisition programs across email and mail channels using Braze, including enrollment, win-back, transactional, and abandoned cart campaigns.</li><li>Build and scale automate AI-personalized workflows, dynamic content, segmentation, and A/B and multi-variate tests to personalize user experiences. As needed, troubleshoot data discrepancies between our martech stack and data files, identifying and resolving any inconsistencies.</li><li>Actively leverage AI tools (e.g. for QA, content testing, targeting strategies) to streamline operations, reduce manual workload and boost campaign performance</li><li>Work cross-functionally with data and engineering teams to ensure proper event tracking, data flow, and integration into other systems and with content, and brand teams to align messaging and strategies with broader business goals.</li><li>Stay current on emerging AI solutions in marketing tech and proactively introduce new tools or workflows that drive automation and impact. </li></ul><h1>90 Day Plan</h1>Within your first 90 days at Virta, we expect you will do the following:<ul><li>Understand and analyze our martech stack metrics and UTM metrics, including our campaigns, canvases, and reporting across our core channels of SMS, email, mail, digital, and client-sent.</li><li>Build cross-functional relationships with marketing, engineering, product, content, and design that will be involved in collaboration and execution.</li><li>Take on execution of complex client campaigns, owning and upgrading canvases ahead of launches, understanding the nuances of standardized and customer marketing and identifying opportunities to continue to scale and personalize our content and delivery</li><li>Contribute to our optimization work by bringing AI-informed insights, recommending smart segmentation strategies, and automating tasks previously done manually.</li></ul><h1>Must-Haves</h1><ul><li>5+ years of experience in enrollment marketing with a strong technical foundation, leveraging a modern martech platform like Braze, Iterable, Marketing Cloud, etc..</li><li>Deep hands-on experience with setting up personalized marketing campaigns and audience segmentation, including careful QA and process improvement..</li><li>Demonstrated ability to use AI tools to streamline workflows and automate routine tasks, and boost personalization outcomes.</li><li>Comfortable working with product data, APIs, and user attributes; SQL experience is a plus.</li><li>Proven ability to conceptualize, design, implement, and audit automated B2C journeys at scale.</li><li>Curious, analytical, and strategic—you love solving problems with data and technology, and AI-enhanced experimentation.</li><li>Strong communicator and collaborator, capable of working across teams and disciplines.</li></ul><h1>Nice-To-Haves</h1><ul><li>Hands-on Braze with Liquid, Content Blocks/Catalogs/Connected Content.</li><li>YAML/JSON literacy and comfort with configuration-driven workflows; Git basics a plus.</li><li>Experience deploying modular email systems and QA’ing cross-client renders.</li><li>Ability to design segmentation schemas and validate data end-to-end; SQL a plus.</li><li>Comfort orchestrating AI-assisted copy refresh &amp; QA (within compliance constraints).</li></ul><h1>Values-driven culture</h1>Virta’s company values drive our culture, so you’ll do well if:<ul><li>You put people first and take care of yourself, your peers, and our patients equally</li><li>You have a strong sense of ownership and take initiative while empowering others to do the same</li><li>You prioritize positive impact over busy work</li><li>You have no ego and understand that everyone has something to bring to the table regardless of experience</li><li>You appreciate transparency and promote trust and empowerment through open access of information</li><li>You are evidence-based and prioritize data and science over seniority or dogma</li><li>You take risks and rapidly iterate</li></ul>Is this role not quite what youre looking for? <a target="_blank" href="https://jobs.ashbyhq.com/virtahealth/form/talent-community-form">Join our Talent Community</a> and <a target="_blank" href="https://www.linkedin.com/company/virta-health">follow us on Linkedin</a> to stay connected!Virta has a location based compensation structure. Starting pay will be based on a number of factors and commensurate with qualifications &amp; experience. For this role, the compensation range is $138,287 - $187,000. Information about Virta’s benefits is on our Careers page at <a target="_blank" href="https://www.virtahealth.com/careers">https://www.virtahealth.com/careers</a>As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virtas security and privacy procedures to ensure our patients information remains strictly confidential. Security and privacy training will be provided.As a remote-first company, our team is spread across various locations with office hubs in Denver and San Francisco. Clinical roles: We currently do not hire in the following states: AK, HI, RI Corporate roles: We currently do not hire in the following states: AK, AR, DE, HI, ME, MS, NM, OK, SD, VT, WI.#LI-remote