<h3>Company Description</h3>Vention helps some of the most innovative manufacturing companies automate their production floor in just a few days. Ventions <a href="https://vention.io/3d-design">online-first manufacturing automation platform (MAP) </a>enables its clients to design, automate, order, and deploy manufacturing equipment directly from their web browser.Vention is headquartered in Montreal, Canada, with offices in Berlin, and is used in over 4,000 factories on 5 continents. We are a performance driven culture that cares deeply about happiness. We like ambitious goals, facts &amp; data, and constructive debates. But at the same time, we know that we can’t repeatedly push ourselves if we are not surrounded by an uplifting and caring work environment. Those two sides of our culture, feed each other and are safeguarded with the same level of attention. Our <a href="https://ventionblobs.s3.amazonaws.com/downloads/pdf/vention-culture-en.pdf">values &amp; principles</a> include:<ul><li>We make our clients successful - we do what’s right for our customers, even when it makes our roles more challenging.</li><li>We execute and deliver - we set ambitious goals for ourselves and are energized about meeting them.</li><li>We debate, then commit - we challenge our own perspectives and ideas in pursuit of the best solutions.</li><li>We innovate to inspire - we value innovation in products, user experiences, and business practices.</li><li>We collaborate to achieve more - we work as one team to achieve more than we would on our own.</li><li>We empower our people to reach their full potential - we hold ourselves to high standards but know when to celebrate progress &amp; achievements</li></ul><h3>Job Description</h3>The Fulfillment Operations Manager will oversee end-to-end warehouse operations, including picking, packing, and receiving. This role is accountable for ensuring that fulfillment targets, including revenue, on-time delivery (OTD), next-day shipping, customer satisfaction, and efficiency, are consistently met or exceeded.Beyond daily execution, the manager will play a critical role in implementing Lean principles across workflows to eliminate waste, standardize processes, and scale operations as order volumes grow. The ideal candidate is both a hands-on leader and continuous improvement driver, able to balance real-time problem-solving with long-term process transformation.Team Leadership &amp; Daily Operations<ul><li>Lead, coach, and develop fulfillment team members (supervisors, captains, associates).</li><li>Oversee staffing, scheduling, and training to ensure team readiness and flexibility.</li><li>Maintain a safe, positive, and well-organized work environment aligned with Lean and 5S.</li><li>Ensure fulfillment targets: Revenue, OTD, next-day shipping, customer satisfaction, and operational efficiency.</li></ul>Process Optimization &amp; Lean Implementation<ul><li>Diagnose bottlenecks and inefficiencies in pick, pack and receive processes.</li><li>Implement Lean principles (5S, standard work, Kaizen, root cause analysis) to improve flow.</li><li>Drive slotting strategies to reduce travel time, minimize errors, and increase picking speed.</li><li>Establish visual management tools and KPIs to track progress and empower frontline teams.</li><li>Lead continuous improvement projects to scale capacity without proportional increases in cost.</li></ul>Systems &amp; Tools<ul><li>Own the execution and optimization of the Warehouse Management System (WMS).</li><li>Collaborate with WMS Development Team to enhance picking logic, batching, and real-time tracking.</li><li>Implement technology (scanners, dashboards, automation tools) to support scaling fulfillment.</li></ul>Cross-Functional Collaboration<ul><li>Collaborate with Production, Logistics, and Customer Experience to ensure seamless order flow.</li><li>Act as the escalation point for fulfillment-related customer issues and lead root cause resolution.</li><li>Work with Procurement and Supply Chain to align material availability with fulfillment needs.</li></ul>Key Performance Indicators (KPIs)<ul><li>On-Time Delivery (OTD) ≥ 98%</li><li>Next-Day Shipping Rate ≥ 50%</li><li>Customer Satisfaction ≥ 98%</li><li>Fulfillment Efficiency</li><li>Team Engagement &amp; Retention</li></ul><h3>Qualifications</h3><ul><li>Bachelor’s degree in Operations, Logistics, Industrial Engineering, or equivalent experience.</li><li>8+ years in fulfillment, warehouse, or logistics operations, including leadership responsibility.</li><li>Proven experience implementing Lean and continuous improvement in a warehouse environment.</li><li>Hands-on knowledge of WMS systems and data-driven operations management.</li><li>Strong communication, leadership, and coaching skills.</li><li>Comfortable in a fast-paced, high-growth environment with multiple priorities.</li></ul><h3>Additional Information</h3>How We Take Care of You<ul><li>Flexible paid time off and remote work policies.</li><li>Complimentary beverages and snacks so that you are fuelled and ready for your day.</li><li>Global comprehensive health plans so you feel your best.</li><li>Career growth opportunities. Your future matters.</li><li>Fun-filled social events curated based on diverse interests for our team to celebrate together. From sponsored sports teams to trivia nights.</li><li>Time off to volunteer and give back to your community.</li></ul>What to Expect in Your Interview<ul><li>Initial Call</li><li>Meet the Team</li><li>Challenge</li><li>On site interview</li><li>Decision &amp; Offer</li></ul>‍Commitment to Equal Employment OpportunityOur culture is an uplifting environment for high achievers. The fast-paced, high-performance environment will give you the opportunity to build products, processes and strategies that will have a lasting impact.When you join Vention, you join a team of professionals with a diverse variety of experiences, backgrounds, and perspectives. Together, we strive to nurture a supportive and inclusive work environment for all. We push each other to achieve extraordinary results and forge long term relationships as a result of the intensity and passion. We’re passionate about helping you do your best work. Claim your seat and find out what you can do!If youre unsure if your experience perfectly matches our job posting, we encourage you to apply anyway. We are happy to chat and get to know you better while you can understand the role as well.