<div>The Account Coordinator will be responsible for maintaining and expanding relationships with our existing clients, as well as identifying and pursuing new opportunities to align clients with our technical best practices.  </div><div> </div><div>The Account Coordinator is positioned to engage with clients that are subscribed to one or more our stand-alone IT solutions. Meeting with clients on an annual basis or other cadence set by VC3, the Account Coordinator  brings forward security recommendations and opportunities to discuss and identify where technology can solve business problems or be leveraged to improve business outcomes.</div><div> </div><div>Pairing that content with an ongoing understanding of the customer’s business reality, goals, and concerns, they facilitate conversations containing outcome-driven technology investments for the customer. Our consultative approach is key in keeping VC3 as a market leader in managed I.T. services.</div><div> </div><div>The Account Coordinator is the primary point of contact for clients and will be responsible for developing and implementing strategies to help them achieve their goals.</div><div> </div><div>In addition to external responsibilities, it is critical that the Account Coordinator  identify opportunities for VC3 to improve upon existing services or add new high value services. We are a data driven company. We search for and analyze trends in the global marketplace and across our client base. The Account Coordinator combines this analysis with a basic business understanding to progressively improve alignment of our offerings with the customer’s needs.<br /><br /><strong>Our People: </strong></div><div>Our team members are collaborative, positive, and dedicated to mutual success. Transparency isnt just a buzzword here; its a commitment to open communication, ensuring every voice is heard and valued. Guided by our core values — Passionately Curious, Own It, Go Beyond, and Serve as One — we’re here to create something extraordinary together.</div><div><strong> </strong></div><div><strong>Our Core Focus: </strong></div><div>Our team members play a pivotal role in our focus: Serving those who serve with technologies for today and tomorrow that make life safe and simple. With nearly 30 years of specialized expertise, our team goes beyond conventional boundaries, delivering tailored managed services and cybersecurity solutions to our clients. </div><div><strong> </strong></div><div><strong>Your Growth:</strong></div><div>We are a growth minded organization that prioritizes development, offering numerous opportunities for career advancement. Rooted in our core value of being Passionately Curious, VC3 offers a dynamic learning environment, emphasizing hands-on experiences and formal development programs that celebrate continuous learning to propel your career forward.</div> <h2> Key Responsibilities </h2> <div>Client Relationship Responsibility </div><ul><li>The Account Coordinator is responsible for maintaining a relationship with the decision-making contact at each client assigned to them. </li><li>The Account Coordinator is responsible for developing an understanding of each client’s business goals, needs, challenges and interests. Additionally, any compliance or regulatory requirements related to technology use. The Account Coordinator may need to act as the client advocate internally within VC3 based on that understanding, so we are prioritizing and acting in a way that benefits the client. </li><li>The Account Coordinator is responsible for acting as the consultant to the client regarding adopting our technology solutions that align with their business, and to support technology investment which advances the needs of both VC3 and the client. </li><li>The Account Coordinator is responsible for responding to client communications, or to connect the customer with a more appropriate resource for those needs in a timely manner or advising a customer of an expected timeline or future conversation where they will address the customer’s need. </li><li>The Account Coordinator assumes the day-to-day responsibilities of a Customer Relationship Manager on an operational or reactive basis. </li><li>The Account Coordinator supports the transition of existing clients from Managed Service Agreements to one or more stand-alone IT subscriptions, assisting in expectation setting and relationship building with the key decision makers involved. </li><li>The Account Coordinator ensures the list of renewable IT subscriptions with VC3 is accurate. </li></ul><div> Client Meeting Responsibility </div><ul><li>The Account Coordinator is responsible for scheduling, preparing, and holding customer facing meetings for their assigned clients. These meetings would be annual, or on another cadence set by VC3 management.  </li><li>The Account Coordinator is responsible for understanding and providing the business need and business outcome aspects required for the internal process to scope, estimate, and then present solutions for the customer. </li><li>The Account Coordinator  is responsible for conducting these meetings with the customer. Expectation is that these meetings drive alignment to our standards, outline next steps and get customer approval on them. </li><li>The Account Coordinator is responsible for helping the customer understand where further alignment to our solutions improves their business outcomes. </li></ul><div>Technology Awareness Responsibility </div><ul><li>The Account Coordinator is responsible for understanding VC3 technology solutions and standards, the customer’s adherence or needs relating to those standards, and using the appropriate internal platforms to drive that ongoing alignment. </li><li>The Account Coordinator is responsible for identifying areas where new technology solutions are needed by clients or capture where other internal teams identify that need. </li></ul><div>Additional Responsibilities: </div><ul><li>Everyone is responsible for good documentation in our internal systems, including the Account Coordinator. </li><li>Everyone is responsible for supporting clear understanding of what their role is, and the responsibility of other roles, including the Account Coordinator. This applies both to internal teams, and clients. </li><li>Maintain accurate and up to date timesheets and other administrative tasks as assigned. </li><li>Attending training &amp; team meetings as required. </li><li>Support relationships between VC3, our clients, and 3rd party providers. </li><li>The role may require flexibility due to travel, customer availability or special events. </li><li>Leverage the relationship with the client to support VC3 business initiatives. </li><li>Collaborate with internal teams to ensure outstanding delivery of services. </li><li>Act as an intermediary and trusted consultant between company operations and clients. </li><li>Additional duties as required</li></ul> <h2> Additional information you will want to know: </h2> <ul><li>Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment.</li><li>Ability to travel to client locations if necessary.</li><li>VC3 offers a comprehensive benefit package and 401K/RRSP company matching</li></ul><div><strong>Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.</strong></div>

VC3

IT Account Coordinator Client Strategy and Solutions

VC3

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