<ul><li>Be part of a rapidly growing SaaS company revolutionizing product analytics</li><li>Work alongside a collaborative and international team</li><li>Competitive salary</li><li>Opportunities for professional growth and development</li><li>Flexible, remote-friendly work environment</li></ul>We are seeking a dedicated and adaptable Customer Success Engineer to join CS team in our Berlin office. In this client-facing, consultative role, you will guide prospects and customers on best practices for implementing the UXCam SDK, ensuring they maximize value from our platform. You’ll be the go-to technical advisor, troubleshooting issues, communicating technical concepts in non-technical terms, and collaborating cross-functionally to drive customer success.<ul><li>Serve as a trusted technical advisor for customers and prospects, providing guidance on SDK implementation and integration.</li><li>Deliver exceptional customer support through video calls, emails, Slack, written documentation, and Intercom chats. </li><li>Troubleshoot technical issues and communicate solutions effectively to both technical and non-technical stakeholders.</li><li>Collaborate closely with customer success, sales, product, and engineering teams to ensure customer satisfaction.</li><li>Develop and maintain technical resources, including FAQs and how-to guides.</li><li>Manage multiple customer projects simultaneously with strong organizational skills.</li><li>Provide feedback to improve product features and overall customer experience.</li><li>Replicate and test customers code hurdles regarding SDK implementation and best practices.</li></ul><ul><li>1 to 2 years of experience in a customer success engineering, sales engineering, technical support, or solutions engineering role.</li><li>Experience in developing iOS or Android applications.</li><li>Strong problem-solving abilities and a customer-centric mindset.</li><li>Exceptional verbal and written communication skills with C1 level of English or above.</li><li>Ability to explain complex technical concepts in simple terms.</li><li>Experience integrating third party SDKs and libraries into projects.</li><li>Experience with APIs and product analytics platforms will be a bonus.</li><li>Familiarity with app development environments (e.g., Xcode, Android Studio).</li><li>Comfort working in a global environment with flexible hours to accommodate different time zones if needed.</li><li>Additional language, e.g. Portuguese will be a plus.</li></ul><h6> </h6><ul><li>A product you can feel good about selling and customers love us (check us out on <a href="https://www.g2.com/products/uxcam/reviews">G2</a>)</li><li>A competitive salary structure with uncapped sales commissions</li><li>Flat hierarchy in a profitable, fast-growing start-up with established clientele</li><li>Work autonomy, flexible remote work options, meaningful challenges where you directly impact company growth</li><li>Open and friendly culture, with International colleagues who are passionate about their fields</li><li>Clearly defined promotion path</li><li>30 days paid holiday</li></ul>If you are passionate about helping customers succeed and enjoy solving technical challenges, we’d love to hear from you!