Be part of a rapidly growing SaaS company revolutionizing product analytics
Work alongside a collaborative and international team
Competitive salary
Opportunities for professional growth and development
Flexible, remote-friendly work environment

We are seeking a dedicated and adaptable Customer Success Engineer to join our global team. In this client-facing, consultative role, you will guide prospects and customers on best practices for implementing the UXCam SDK, ensuring they maximize value from our platform. You’ll be the go-to technical advisor, troubleshooting issues, communicating technical concepts in non-technical terms, and collaborating cross-functionally to drive customer success.

Serve as a trusted technical advisor for customers and prospects, providing guidance on SDK implementation and integration.
Deliver exceptional customer support through video calls, emails, Slack, written documentation, and Intercom chats.
Troubleshoot technical issues and communicate solutions effectively to both technical and non-technical stakeholders.
Collaborate closely with customer success, sales, product, and engineering teams to ensure customer satisfaction.
Develop and maintain technical resources, including FAQs and how-to guides.
Manage multiple customer projects simultaneously with strong organizational skills.
Provide feedback to improve product features and overall customer experience.
Replicate and test customers code hurdles regarding SDK implementation and best practices.

2+ years of experience in a customer success engineering, sales engineering, technical support, or solutions engineering role.
Experience in developing iOS or Android applications.
Strong problem-solving abilities and a customer-centric mindset.
Exceptional verbal and written communication skills with C1 level of English or above.
Ability to explain complex technical concepts in simple terms.
Experience integrating third party SDKs and libraries into projects.
Experience with APIs and product analytics platforms will be a bonus.
Familiarity with app development environments (e.g., Xcode, Android Studio).
Comfort working in a global environment with flexible hours to accommodate different time zones if needed.
Additional language, e.g. Portuguese will be a plus.

A company where your impact truly matters
Competitive salary and growth opportunities
Flexible working hours
Knowledge sharing Opportunity
Learning and Development Opportunities

If you are passionate about helping customers succeed and enjoy solving technical challenges, we’d love to hear from you!