Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Executive Director, Shared Services within USAAs Chief Legal Office (CLO), you will optimize CLO operations and streamline workflows by leveraging technology, data, and analytics to enhance productivity and support strategic objectives. You will provide strategic direction on the design, refinement, and integration of operations, systems, and procedures to ensure enhanced processes and efficiencies. This executive leader works collaboratively with all levels of the enterprise, senior level executives, and key partner organizations to ideate, innovate, drive, and deliver scalable, compliant, and cost-efficient solutions that positively impact the service delivery model.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Charlotte, NC. Relocation assistance is available.

What youll do:

Leads a team of trusted advisors who are accountable for providing insights, recommendations, and solutions to enhance the business, technology, and business processes across CLO while focusing on the client’s needs and collaboratively developing solutions
Directs the implementation of operating strategies, policies and procedures aimed at achieving operating effectiveness, efficiency, and compliance
Builds, maintains, and oversees the CLO technology and modernization roadmap ensuring the selection, implementation, and optimization of key technology platforms
Responsible for defining and innovating technologies (machine learning, generative AI, and others) that enable the business to meet strategic goals
Acts as a liaison between CLO business and enterprise technology partners to ensure technology solutions are aligned with enterprise architecture, cyber security, and data governance standards
Develops and implements data and analytics strategies to drive informed decision-making and risk management
Responsible for the exploration of promising new technologies, analytical methods, and data sources (internal to USAA & external) that have potential to add value to the enterprise
Provides strategic intent and directional guidance to business senior executives
Drives reporting excellence by standardizing and automating reporting for key business insights and champions continuous improvement initiatives, change management, and best practices in CLO operations
Oversees the management and execution of projects and initiatives such as planning, designing, developing, identifying key milestones, meeting deadlines, and selecting appropriate metrics to assess outcomes and leverages data to deliver innovative solutions
Identifies opportunities, recommends solutions, and facilitates improvements to business processes and systems which streamline internal/external business processes and align resources accordingly, including exploring AI, Gen AI, and other forms of automation
Facilitates an environment that encourages process improvement, innovation, and creative business solutions from team members
Demonstrates executive level thought leadership, strategy development, workload prioritization, and financial and operational planning with a focus on reducing cost to the organization
Evaluates and determines a resource strategy that contemplates 3rd party, onshore and offshore mixes of talent
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

What you have:

Bachelor’s degree; 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
10 years of diverse experiences within general business operations in driving organizational strategies and initiatives that optimize processes, systems, and programs, resulting in increased productivity and overall employee experience
4 years of people leadership experience in building, managing, and/or developing high-performing teams
Experience in developing and managing a technology roadmap, vendor selection, and system implementations
Strong knowledge of data analytics, reporting tools, and automation in a corporate or financial services environment
Experience leading the implementation of operational strategies, projects, and initiatives and developing tactical plans which promote change while delivering desired business results
Strong understanding of business-specific technology solutions, IT infrastructure, and enterprise systems
Advanced understanding and knowledge of the business, it’s various functions and practices, and the applicable laws, rules, and regulations
Demonstrated ability to independently navigate ambiguity, drive clarity, identify conflicts, and negotiate and influence solutions in a fast-paced environment
Experience applying strong analytical and strategic thinking skills, with the ability to surface insights, lead creative planning, drive innovative thinking and solutions, and influence decision-making
Excellent problem solving, communication, and consulting skills, with a proactive approach to organizational challenges
High degree of organization and ability to manage multiple, competing projects and priorities simultaneously, as well as strong delegation, collaboration, and decision-making skills
Ability to interact easily with all levels within the organization and experience facilitating executive level conversations, driving clear decisions
Executive-level business acumen in the areas of operations, business operations, industry practices and emerging trends

What sets you apart:

Experience designing business processes to leverage workflow technology
Extensive experience using the SAFe development methodology
Solid understanding of the financial services regulatory environment
Familiarity with legal technology, and fundamental legal concepts, terms, and/or processes
Proficiency in SQL, Snowflake, and/or other programming languages/data warehouse platforms
US military experience through military service or a military spouse/domestic partner

Salary Range: $169,880 - $305,780

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.