Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

The UKG Customer Communication team is seeking an excellent communicator to assure that internal employees in support, relationship management, and other customer-facing roles are informed and prepared to interact with customers regarding changes to the product or service experience. The ideal candidate is a passionate customer and employee advocate who works collaboratively with others to effectively assist with the content planning process from an enablement lens. The Communications Enablement Strategist plays a critical role in ensuring external communications are strategically aligned and effectively shared across the organization. This role is the bridge between customer-facing messaging, tools, and teams to support U Krewer awareness and engagement. The role involves partnering with customer marketing program managers to develop customer-facing enablement plans to drive internal awareness, support internal change management, and effectively drive change for customers. You’ll work closely with various groups, including product management, professional services, and support personnel to develop, leverage, and refine customer and internal materials.

Job Responsibilities
· Build and execute enablement campaigns to enable internal customer facing employees to have more informed interactions with customers.
· Collaborate with cross-functional departments, including relationship management, customer experience, and go-to-market, to deliver timely and thorough communications, talk tracks, or FAQs for customer facing roles to use to guide conversations with customers on upcoming changes and initiatives.
· Develop and maintain internal communication platforms, templates, and guidelines to ensure consistent enablement of customer-facing initiatives across teams.
· Support frontline teams with messaging and communication needs to facilitate awareness and drive change management for customer communications and large-scale corporate initiatives.
· Work collaboratively across the Customer Lifecycle Marketing team to drive enablement of customer-facing initiatives and communication campaigns.
· Provide customer facing employees with resources to assure consistent messages are delivered to customers through all channels.

Basic Qualifications

· 3+ years of marketing communication experience or similar experience

· Experience with Salesforce or other SaaS products
· Experience with Microsoft Suite of products, including PowerPoint

· Ability to provide a strong, diverse portfolio of writing samples

Preferred Qualifications
· BA/BS in marketing, English or related field required
· Outstanding editing and proofreading skills, including strong command of grammar and punctuation and a commitment to clear, concise, and accurate language/content
· Strong project and program management skills, with the ability to drive multiple projects simultaneously
· Self-starter with proven ability to deliver results
· Broad technology awareness balanced with an intellectual curiosity for new concepts

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

The pay range for this position is $62,300 to $89,550, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers