Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

Role Responsibilities:

1. Renewals SharePoint Management: Primary Administrator and Developer for our Renewal/ Operations Team SharePoint site.

• Responsible for ongoing design and site layout for all Renewals/Operations sites including some automation and derived content
• Management, cleanup, and upkeep of the Operations SharePoint sites, including (CPQ Resource Center, Global Renewal Operations & Process Binder)
• Assists Managers with assigned area site Pages

2. Hardware Specialist

• Responsible for managing complex HW Survey/Audits in both Oracle and SFDC
• Assist with complex HW Transfer
• Liaison between Service Logistics and Contract Owner

3. Process Documentation & Communication

• Assist the Management team with updating current process documents due to changes in policy or procedures
• Draft process documentation where gaps occur in current documentation
• Reviews process documentation created by Team members, providing input for improvements, clarity etc.
• Notify Renewals/Operations and internal partners (where applicable) when major updates, Org changes or New processes are released
• Management of the All Things Renewals pages, add content, design page layouts and work with stakeholders on content that they wish to be added
• Creates team spotlights and writes them up and publishes them on the Team sites

4. CPQ Resource:

• As a Salesforce/CPQ SME Assist with Team Training (New Hire Onboarding & Refresher)
• Develop Reports to assist team in the Day to Day Management of territory

Qualifications:

• Minimum of three years business/customer service experience within a hi-tech environment
• Bachelor’s degree in Business Administration or related field
• Exceptional Leadership, Time Management, Facilitation and Organizational skills
• Strong working knowledge of Salesforce CPQ and Microsoft Office
• Effective oral and written communication skills are essential
• Outstanding interpersonal skills
• Detail oriented

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer  

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Equal Opportunity Employer  

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster

UKG participates in E-Verify. View the E-Verify posters here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The pay range for this position is $55,400.00 to $79,650.00 USD, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers