 <h3>Description</h3> <p> </p><h2><strong>Responsibilities</strong><strong> </strong></h2><ul><li><div><b>Gainsight Administration:</b> Serve as the primary system administrator for the Gainsight platform. Handle all aspects of configuration, including creating and managing rules, playbooks, surveys, journey orchestrator, reports, and dashboards.</div></li><li><div><b>System Optimization:</b> Proactively identify opportunities to improve and enhance the Gainsight environment. Implement and test new features and functionalities to support the evolving needs of the Client Success team.</div></li><li><div><b>Data Management &amp; Integrity:</b> Manage the integration of Gainsight with our Microsoft Dynamics 365 CE and other data sources. Ensure data accuracy, build and maintain data models, and troubleshoot any data-related issues to maintain a single source of truth. Take ownership of our Power BI reports.</div></li><li><div><b>User Support &amp; Enablement:</b> Provide training and ongoing support to the Client Success team to ensure they are effectively utilizing the platform. Develop documentation, training materials, and best practice guides for end-users.</div></li><li><div><b>Reporting &amp; Analytics:</b> Develop and maintain reports and dashboards to track key customer health metrics and team performance. Translate business requirements into technical specifications and deliver actionable insights to leadership.</div></li><li><div><b>Strategic Collaboration:</b> Partner with cross-functional teams, including Client Success, Sales, Support, Implementation, and Development, to understand their needs and translate them into effective solutions within Gainsight.</div></li></ul><h2><strong>Qualifications</strong></h2><ul><li><div><b>Required Experience:</b> 2+ years of hands-on experience as a Gainsight Administrator (NXT).</div></li><li><div><b>Certification:</b> Gainsight NXT Administrator (Level 3) certification is a major plus.</div></li><li><div><b>CRM Knowledge:</b> Deep understanding of CRM platforms, particularly<b> Microsoft Dynamics</b>, and how they integrate with Gainsight. </div></li><li><div><b>Technical Skills:</b> Strong understanding of data management principles, data structures, and business intelligence concepts. Ability to build complex rules, Power BI reports, and Azure Data Lake Models.</div></li><li><div><b>Problem-Solving:</b> Excellent analytical and<span> problem-solving skills with the ability to troubleshoot complex technical issues.<sup></sup></span><div> </div></div></li><li><div><span></span><b><span>Communication:</span></b><span> Strong communication and interpersonal skills, with the ability to train and support non-technical users.<sup></sup></span><div> </div></div></li><li><div><b>Education:</b> Bachelors degree in Business Administration, Information Systems, or a related field, or equivalent practical experience.</div></li></ul> <p></p> 

Tyler Technologies

Client Success Tool Administrator

Tyler Technologies