<h3>Description</h3> <div>Do you possess a passion for people and technological affinity? Do you have a keen attention to detail? Are you looking for a challenging career with significant growth potential? Join the Tyler Technologies team! We are looking for tech-savvy problem solvers to provide consultative support in an entry-level software support role. Support representatives assist municipalities nationwide in the operation and understanding of our ERP Pro software.  </div><div>This is an entry-level position with a lot of room for career growth. This role provides basic-level software support for Tyler clients in the use, functionality, and understanding of our utility billing and citizen services products.  </div><div>Responsibilities  </div><div>If you have the following competencies, we want to talk to you:  </div><ul><li>Strong desire to work with a team that has common goals</li><li>Strong attention to details</li><li>Passion for helping clients and building rapport</li><li>Desire to work in a fast-paced environment where every day offers diverse questions</li><li>Aptitude for problem-solving and thinking out of the box.</li><li>Provides inbound support to resolve client inquiries and problems.</li><li>Analyzes data reports, forms, and web technologies commensurate with level of training and understanding.</li><li>Determines whether to resolve issues personally or to refer to a more experienced team member.</li><li>Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.</li><li>Uses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s).</li><li>May assist with writing estimates for software modification specifications and documentation of support processes.</li><li>May submit client issues to the development team for resolution as needed.</li><li>Performs Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required.</li><li>May create or enhance documentation throughout the support process.</li><li>Commits to expanding technological skills and knowledge of Tyler products.</li><li>Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.</li><li>Performs other duties as assigned. </li></ul><div>Qualifications  </div><ul><li>Bachelors degree in a related field or equivalent experience.</li><li>Excellent interpersonal skills.</li><li>Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues.</li><li>Strong organizational skills.</li><li>Effective analytical ability, particularly in a technical environment.</li><li>Excellent written and verbal communication skills.</li><li>Knowledgeable with Microsoft Office.</li><li>Must be located near Metro Manila and be able to come into the office at least 2 times a week. </li><li>Must be able to work 10 pm to 7 am PHST. </li></ul>