<div><p><strong>Who we are </strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.</p></div><h3><strong>See yourself at Twilio</strong></h3> <p>Join the team as our next Senior Director, Product Management, Platform Experiences</p> <h3><strong>About the job</strong></h3> <p>We’re seeking a visionary Senior Director of Product Management – Platform Experiences to define and drive our platform strategy and execution. You’ll lead a team of PMs owning the foundational services, APIs, and developer infrastructure powering our ecosystem. Partnering with engineering, design, and GTM teams, you’ll shape the roadmap for developer tooling, deployment systems, and observability—enabling internal teams and partners to innovate, scale, and deliver exceptional developer experiences.</p> <p>Key Areas include:</p> <ul> <li>Developer experience and productivity</li> <li>Platform reliability, scalability, and trust</li> <li>Infrastructure modernization</li> <li>Deployment and operational tooling</li> <li>Cross-product platform standardization</li> <li>Observability across the platform</li> <li>Evangelization of our roadmap and platform capabilities</li> </ul> <h3><strong>Responsibilities</strong></h3> <ul> <li><strong>Strategic Leadership</strong>: Define and own the long-term platform product vision and strategy aligned with company goals with a focus on platform excellence. Anticipate future needs and trends to position the platform as a competitive advantage.</li> <li><strong>Roadmap Ownership</strong>: Build and execute a comprehensive platform product roadmap that supports both internal teams and external customers.</li> <li><strong>Cross-functional Partnership</strong>: Collaborate with Engineering, Architecture, Security, Legal, and other Product teams to ensure the platform is scalable, secure, and extensible.</li> <li><strong>Team Management</strong>: Lead and grow a high-performing team of product managers. Provide mentorship, guidance, and career development opportunities.</li> <li><strong>Developer Experience</strong>: Champion an outstanding developer experience by driving improvements in APIs, SDKs, documentation, sandbox environments, and tools.</li> <li><strong>Platform Governance</strong>: Establish frameworks and standards for platform capabilities, data management, service orchestration, and integrations. Drive platform reliability, scalability, and operational excellence. </li> <li><strong>Performance Measurement</strong>: Define KPIs and success metrics for platform usage, reliability, scalability, and adoption.</li> <li><strong>Stakeholder Alignment</strong>: Act as the voice of the Twilio platform across the organization (internal development platform, deployment systems, developer experience and tooling, observability, etc.), ensuring stakeholder needs are well understood and incorporated into the product planning process.</li> </ul> <h3><strong>Qualifications:</strong></h3> <p>Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasnt followed a traditional path, dont let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!</p> <ul> <li>10+ years of product management experience, with at least 4 years leading platform or infrastructure-focused product teams.</li> <li>Proven experience developing and managing platform products such as APIs, developer tools, identity/auth, data services, or cloud-native infrastructure.</li> <li>Lead and execute ambitious platform roadmap with measurable outcomes.</li> <li>Strong technical acumen and ability to engage deeply with engineering and architecture teams.</li> <li>Demonstrated ability to drive complex, cross-functional initiatives in fast-paced environments.</li> <li>Excellent communication, stakeholder management, and organizational skills.</li> <li>Track record of building and mentoring high-performing product teams.</li> <li>Bachelor’s degree in Computer Science, Engineering, or related field; MBA or advanced degree a plus.</li> </ul> <h3><strong>Preferred Qualifications</strong></h3> <ul> <li>Experience working on multi-tenant SaaS and cloud platforms.</li> <li>Familiarity with microservices architecture, Kubernetes, CI/CD pipelines, and DevOps practices.</li> <li>Passion for building scalable platforms that enable rapid product innovation.</li> </ul> <p><strong>Location</strong></p> <p>This role will be remote,<em> </em>but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.</p> <h3><strong>What We Offer</strong></h3> <p>There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.</p> <h3><strong>Compensation</strong></h3> <p><em>*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.</em></p> <p>The estimated pay ranges for this role are as follows:</p> <ul> <li>Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $203,100 - $253,900.</li> <li>Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $215,100 - $268,800.</li> <li>Based in the San Francisco Bay area, California: $238,900 - $298,600.</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> <p>The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.</p> <p>Applications for this role are intended to be accepted until November 30, 2025 but may change based on business needs.</p> <p> </p><div><p><strong>Twilio thinks big. Do you?</strong></p> <p>We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. Thats why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund">positive change in their communities</a> by supporting their volunteering and donation efforts.</p> <p>So, if youre ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isnt what youre looking for, <a href="https://www.twilio.com/company/jobs#open-positions">please consider other open positions.</a></p> <p><strong>Twilio is proud to be an equal opportunity employer.</strong> We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.</p></div>

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