<div>About Us TravelPerk is a global travel and expense management platform. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone. TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design. Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1,800 people across Europe and North America. In 2022 we became a ‘unicorn’ and in <a href="https://www.travelperk.com/blog/travelperk-acquires-yokoy/?utm_campaign=Oktopost-Corporate%20Announcements&amp;utm_content=Oktopost-LinkedIn&amp;utm_medium=social&amp;utm_source=LinkedIn" target="_blank">2025 we raised $200 million in a Series E funding round, increasing our valuation of $2.7 billion</a>. We’ve been winning awards too. Since 2023, we’ve been voted one of the <a href="https://mostlovedworkplace.com/companies/travelperk-2/" target="_blank">best places to work</a>, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel. These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel. <a href="https://www.youtube.com/watch?v=yb6wQRMWejI">Hear more about TravelPerk.</a> </div>The role We are looking for an Account Management Support Agent who is customer oriented and result driven to join our Account Management Team in TravelPerk. As an AM Support Agent, you will manage the Account Management salesforce queue and offer our clients a high level of customer service for general queries, complaints and requests. What you will do: <ul> <li>Manage the Account Management team salesforce &amp; intercom queue</li> <li>Support the finance team with credit control issues and queries</li> <li>Be first point of contact for our support Slack channel</li> <li>Support the Account Managers on requests received from customers requiring investigation</li> <li>Respond to customers’ basic general queries, amend and update the platform as per customer requests</li> <li>Investigate and handle complaints from customers</li> <li>Be responsible for responding to all NPS detractor comments, logging feedback and escalating concerns to the relevant account manager when appropriate</li> <li>Process daily traveller tracking files</li> <li>Process customer profiles and data capture updates on a regular basis in line with agreements made with customers</li> <li>Process simple configuration and custom field requests from customers and/or Account Managers</li> <li>Be the first point of contact for any customer setup queries from the customer support team</li> <li>Provide remote/web-based training to customers on how to use our platform if required and the relevant account manager is unable to host</li> <li>Provide support to team managers on unmanaged customers</li> <li>Monitor news / social media for potential disruptions, with a view to sending out travel alerts</li> <li>Liaise with hotels to arrange the successful setup of customer corporate rates into our platform</li> <li>Place periodic calls to small spending clients to gain feedback, and ensure they are satisfied with the Click Travel platform</li> </ul> What we are looking for: <ul> <li>Excellent communication skills, well organised and used to working to tight deadlines and under pressure</li> <li>Obsessed with providing an excellent service to our customers </li> <li>Able to work closely with colleagues as part of a team</li> <li>A friendly and professional telephone manner</li> <li>Confidence in interacting with customers on the telephone and via Zoom / Google Meets / Teams</li> <li>Must be detailed, focused and comfortable working on own initiative (with support initially)</li> <li>Able to use own initiative to overcome problems</li> <li>Flexible with doing other tasks</li> <li>Professional attitude when dealing with suppliers, customers and fellow colleagues</li> </ul> Bonus points for: <ul> <li>Good understanding of our platform from an end user perspective;</li> <li>Good understanding of business travel;</li> <li>Experience working with Microsoft Excel/Google Sheets</li> </ul> Our Benefits <ul> <li>💰 Competitive compensation, including equity in the company;</li> <li>🌴 Generous vacation days so you can rest and recharge;</li> <li>💊 Health perks such as private healthcare or gym allowance, depending on location;</li> <li>🧩 Flexible compensation plan to help you diversify and increase the net salary;</li> <li>🥳 Unforgettable TravelPerk events, including travel to one of our hubs;</li> <li>💙 A mental health support tool for your well-being;</li> <li>📒 Exponential growth opportunities;</li> <li>🫶 VolunteerPerk - We offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice.</li> </ul><div>How We Work Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL-first approach to work, where our team works together in person 3 days a week. For roles in Customer Care, this can be up to 5 days per week in the office. As such, this role requires you to be within commuting distance of our <a href="https://www.travelperk.com/contact/" target="_blank">hubs</a>. We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace. At TravelPerk, we prioritise experience and potential over academic qualifications for this role. Talent and ability arent always reflected in formal credentials. TravelPerk is a global company with a diverse customer base, and we want to ensure that the people behind our product reflect that. Were an equal opportunity employer, meaning youre welcome at TravelPerk regardless of your appearance, where youre from, or anything else that makes you. Protect Yourself from Recruitment Scams All official communication from TravelPerk will always come from email addresses ending in <a href="https://travelperk.slack.com/team/U01BTL5H3U5" target="_blank">@travelPerk.com</a>, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from TravelPerk that seems suspicious, please do not respond. Forward it to <a href="mailto:security@travelperk.com" target="_blank">s</a><a href="mailto:security@travelperk.com" target="_blank">ecurity@travelperk.com</a> and we’ll confirm whether it’s legitimate.</div>