<div><b><span>Role Overview</span></b></div><div><br /></div><div><span>Thunkable is seeking a Head of Creator Success to lead our global Creator Success (CS) function and ensure that every creator—whether an educator, student, or enterprise partner—achieves success with </span><a href="http://Thunkable.This"><span>Thunkable. </span></a></div><div><br /></div><div><a href="http://Thunkable.This"><span>This</span></a><span> is both a player-coach role and a key cross-functional leadership position. You’ll manage and develop the CS team, oversee customer programs across education and commercial segments, and drive measurable outcomes such as activation, retention, and </span><a href="http://expansion.You"><span>expansion.</span></a></div><div><br /></div><div><a href="http://expansion.You"><span>You</span></a><span> will collaborate closely with Product, Engineering, Marketing, and Data leadership to refine customer experience, inform product strategy (especially around GenAI features), and ensure operational excellence in onboarding, support, and enablement.</span></div><div><br /></div><div><b><span>Key Responsibilities</span></b></div><div><br /></div><div><b><span>Leadership &amp; Team Management</span></b></div><div><span> - Lead, coach, and develop a distributed Creator Success team focused on onboarding, support, product education, and partner enablement.</span></div><div> - Align <span>Customer Success team initiatives with company-wide OKRs, ensuring that priorities, metrics, and initiatives directly support Thunkable’s strategic objectives and growth targets.</span></div><div><span> - Establish team goals and KPIs for activation, CSAT, first response time, and EDU client milestones; review progress weekly. </span></div><div><span> - Build repeatable processes, playbooks, professional development, curricula, and escalation paths that improve efficiency and partner outcomes.</span></div><div><span> - Participate in and present at internal leadership, cross-functional, and board meetings, representing customer insights, team performance, and strategic initiatives related to Creator Success.</span></div><div><br /></div><div><b><span>Customer Success Strategy &amp; Operations</span></b></div><div><span> - Own customer journey design for all segments—individual creators, EDU districts and individual classrooms, and enterprise teams—ensuring a consistent “Aha” moment and long-term adoption.</span></div><div><span> - Translate AI capabilities into customer impact, driving adoption of GenAI-powered features and helping users understand how to apply them effectively in app development and education contexts.</span></div><div><span> - Oversee day-to-day execution of onboarding programs, live trainings, and proactive outreach campaigns.</span></div><div><span> - Drive experimentation and data-driven improvements across the customer lifecycle (activation, retention, expansion).Partner with Product to define success metrics for new products and features and ensure clear communication to customers.</span></div><div><br /></div><div><b><span>Customer Engagement &amp; Relationship Management</span></b></div><div><span> - Maintain executive-level relationships with key EDU and enterprise clients. </span></div><div><span> - Ensure smooth onboarding and renewal cycles, identifying opportunities for growth and expansion.</span></div><div><span> - Lead strategic reviews with large partners to share insights, success metrics, and roadmap alignment.</span></div><div><span> - Champion the customer voice by sharing structured insights cross-functionally and externally.</span></div><div><br /></div><div><b><span>Cross-Functional Collaboration</span></b></div><div><span> - Work closely with Product, Engineering, Design, and Data to align customer needs with product direction.</span></div><div><span> - Partner with Marketing on customer stories, campaigns, and launch materials. </span></div><div><span> - Collaborate with Sales and EDU teams on pricing feedback, pilot program design, and expansion strategies.</span></div><div><b><span>Life at Thunkable</span></b></div><div><br /></div><div><span>Thunkable is on a mission to democratize app development and empower everyone to build without writing a single line of code. Our platform enables anyone to build and publish iOS and Android apps for free.</span></div><div><br /></div><div><span>Joining Thunkable means joining a team of passionate, entrepreneurial, and supportive people from diverse backgrounds united by shared values of Creativity, Openness, Transparency, Persistence, and Entrepreneurialism.</span></div><div><br /></div><div><span>What You’ll Get:</span></div><div><span> - Competitive compensation, equity, and unlimited PTO</span></div><div><span> - Health, wellness, and training budget</span></div><div><span> - Global remote flexibility</span></div><div><span> - The opportunity to directly influence the future of no-code and AI-driven app development</span></div>