Overview
The New York Public Library (NYPL) is hiring an Associate Manager for our After School program, which provides free, drop-in homework help and enrichment activities for school-age children across NYPL locations in Manhattan, the Bronx, and Staten Island. This position will be responsible for a portfolio of NYPL After School locations in Staten Island and Manhattan and will involve regular travel to branches in those boroughs and occasional travel to the Bronx.

The Associate Manager directly supervises and supports program tutors, including recruitment, hiring, training, scheduling, performance management, and coaching of 18-25 part time hourly staff. They work closely with the Manager of NYPL After School to support program orientation and communication for branch staff, continued development of strategies and goals for program success and growth, organization and analysis of program statistics, and collaboration with other NYPL departments and teams. The Associate Manager also supports the implementation of new projects and initiatives from NYPL After School as the program continues to grow and evolve.

We are looking for someone we can count on to:

Own:

The supervision of 18-25 part time hourly staff, including recruitment, hiring, training, schedules, performance management, and coaching of After School tutors
Communication and support for branch staff at program locations, including regular visits to branches in Staten Island and Manhattan
The coordination of program logistics including staff schedules and coverage, purchasing and organization of materials, and planning for meetings and workshops
Assistance with the maintenance and analysis of program data

Teach:

Trainings and workshops on academic support and enrichment for school age children in a public library setting to support the innovation and success of program staff
Trainings in program supervision and best practices for branch staff at After School locations

Learn:

How NYPL After School can best support strategic vision and goals for Children’s Services at NYPL

Improve:

Systems and processes for managing part-time staff at scale
Trainings and professional development opportunities to most effectively provide a meaningful and successful experience for After School Tutors and branch staff

Some expectations for this role are that within:

1 month, this person will:

Review and understand the program goals, scope, and current management processes
Begin to establish relationships with the branch staff at their portfolio of branches
Begin to implement management processes for their portfolio of NYPL After School branches and staff
Support the ongoing recruitment and hiring process of NYPL After School Tutors

3 months, this person will:

Successfully and flexibly implement management processes for their portfolio of branches and staff
Contribute to the recruitment, hiring, and onboarding of new and returning program staff

6 months and beyond, this person will:

Maintain strong and supportive relationships with tutors and branch staff at their portfolio of branches
Contribute feedback and insight about potential program improvement and expansion

Responsibilities

Collaborate with the NYPL After School Manager and fellow Associate Manager(s) to implement a high-quality, scalable, and sustainable homework help and enrichment service for students ages 6-12 in NYPL branches
Recruit program tutors and manage the logistics of the hiring and onboarding process
Provide supervision, coaching, and support to a team of part-time NYPL After School tutors
Coordinate program logistics, including the purchasing and organization of materials
Develop and implement training for tutors on best practices for providing homework support and enrichment for school-age children in a public library setting
Contribute to training for branch staff to support the success of NYPL After School at participating locations
Work closely with NYPL’s Teen Reading Ambassadors staff in the Young Adult Program & Services department to support the collaboration and goals of the integrated programs
Coordinate and communicate regularly with internal partners including Children’s Programs & Services, Communications, Human Resources, and more
Maintain and analyze program data, including attendance
Support the implementation of new projects and initiatives
Perform other related duties as required

Required Education, Experience & Skills

Required Education & Certifications

Master’s Degree in Library Science, Education, or a related field

Required Experience

3+ years of experience working with youth in a library, school, or non-profit setting
Experience leading teams, including staff supervision, coaching, communication, and support
Experience coordinating work with many different constituencies, including internal stakeholders, external partners, and diverse patron/program participant populations
Experience as a creative youth development professional who is innovative, organized, pragmatic, and knowledgeable about the role of the library in supporting NYC students

Required Skills

Demonstrated ability to work as a part of a team in a dynamic, collaborative department
Commitment to the values of diversity, equity, inclusion and accessibility
Strong interpersonal, verbal and written communication skills
Comfortable with regular travel (typically on weekday afternoons), to library branches primarily in the Bronx, and occasionally to Manhattan and Staten Island locations

Managerial/Supervisory Responsibilities

Supervises a team of 18-25 part-time tutors including recruitment, hiring, training, schedules, performance management, and coaching

More...

Core Values
All team members are expected and encouraged to embody the NYPL Core Values:

Be Helpful to patrons and colleagues
Be Resourceful in solving problems
Be Curious in all aspects of your work
Be Welcoming and Inclusive

Work Environment

Office setting
Telecommuting
NYPL branch libraries around Manhattan, the Bronx, and Staten Island

Physical Duties

Light lifting required (up to 30 lbs)
Requires regular travel within the Bronx, Manhattan, and Staten Island

Pre-Placement Physical Required?

Union/Non Union

Non-Union

FLSA Status

Exempt

Schedule

35 hours per week, Monday-Friday
Evening and weekend hours may be required
Hybrid schedule; 4 days on-site and 1 day remote

This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.

The New York Public Library Salary Statement

At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidates specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.