Tesla is currently seeking a highly technical Executive & Deskside Support Technician to join our team in Palo Alto, CA. The IT Services position within the IT Operations team will be on the front lines of Tesla’s IT systems support. As the face of IT, the Executive & Deskside Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. The primary task of this position will be to troubleshoot and resolve endpoint issues, install and support the systems, and assist with the day-to-day operations for Tesla’s global IT infrastructure to provide for the growth of Tesla’s initiatives.

Provide onsite and remote support for senior level executives, priority organizations and other key departments
Serve as escalation point to the local Deskside Support team, utilizing elevated permissions to action items in O365 admin, Exchange Admin, Azure, and Active Directory
Serve as the primary point of contact in the Palo Alto area for the Leadership team and Executive Assistants including after-hours support
Travel to provide support to the Leadership team and their Executive Assistants, on occasion
Independently resolve complex, break/fix issues following any issue until its resolution
Lead and assist with root cause analysis as it relates to desktop computers and all peripheral devices
Interact with IT functional groups and establish relationships cross-functionally to drive escalations to closure
Ability to explain technology concepts/procedures/policies in a non-technical way; collaborating and coordinating with members of other teams to track, isolate and resolve technical issues.
Establish trust with the Leadership team by performing expert technical support while maintaining confidentiality and showing discretion
Setup and monitor high-priority meetings utilizing collaboration and AV services

Executive Desktop Support experience preferred
At least 5 years experience providing Windows, MacOS, and mobile IT support in an enterprise environment
At least 2 years experience in Exchange, Azure, and Microsoft 365 administration utilizing PowerShell to manage accounts, mailboxes, and groups
Experience supporting endpoints with SCCM and JAMF
Experience supporting and troubleshooting network related issues including DNS, DHCP, and VPN
Hardware repair experience including laptops and desktops
Experience supporting conference room AV equipment, and troubleshooting issues

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program

Expected Compensation

$96,000 - $204,000/annual salary + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Full-time