At eBay, were more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. Were in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.<h1>Cover Letter Required - Please write a cover letter telling us a little about your work experience. Please ensure that you specifically state why you are interested in this role and why you think you would be a good fit. *** Note - this is part of the interview process and your response will be part of the evaluation process. Location - Remote within the United States </h1><div>  </div>Who We AreTCGplayer connects hobbyists and hobby businesses to communities. We relentlessly improve the exchange of things and thoughts that fuel passions, providing the most compelling destination and tools for collectible card game enthusiasts and professional sellers! TCGplayer, now a part of eBay, promotes and drives growth of our products and services by connecting a global community of millions of buyers with tens of thousands of retailers in a $25B global collectible hobby market.  The Catalog Operations Department ensures that TCGplayer maintains its leadership position in the online retail space by providing the most robust product information available for the categories supported by our platform. The teams primary role is to source, ingest, enrich, create, and enhance the TCGplayer online catalog.  We create customer trust and deliver solutions that connect thousands of businesses with customers across the collectible gaming industry, powering sales through physical stores, websites, mobile apps and the TCGplayer Marketplace.  Our team prides itself on a culture that fosters camaraderie, embraces diversity, and exudes passion! We are one of Fortune.com’s top 100 companies for women in the U.S.<h2>Who You Are</h2>As a Catalog Operations Specialist, the role plays a key part in supporting the strategic direction and overseeing the daily operations of catalog management. Responsible for coordinating and managing product updates in alignment with manufacturers release schedules for specialized product categories. Duties include sourcing, cleaning, merging, and transforming metadata from both structured and unstructured data sources, ensuring compliance with departmental guidelines. Accountable for delivering timely catalog updates and maintaining accurate metadata across various categories. Additionally, established automated tools are leveraged to optimize workflows and enhance catalog operations efficiency.In this role, proactive, actionable insights are delivered, challenges are identified, and innovative solutions are developed to continuously improve catalog operations. Ownership of understanding and adhering to proper escalation procedures ensures the timely resolution of issues. Support is offered for inquiries originating from retailers, colleagues, and customers, ensuring smooth communication and resolution of any arising issues.Operational guidance is provided to Creative Services, Marketing, and Partnership teams on specialized categories, helping to drive alignment and streamline processes. As an expert in the field, documentation for catalog processes is authored, including Standard Operating Procedures (SOPs) for specialized categories, ensuring consistency and clarity across teams and workflows.<h2>The Impact You Will Make Here</h2><ul><li> Act as the subject matter expert and owner for assigned specialized categories within the Catalog Operations priority matrix (levels P2 - P5)</li><li>Monitor and update release schedules, product modifications, and key information for specialized categories. Effectively communicate changes to colleagues through Slack channels, weekly meetings, and ad-hoc huddles</li><li>Assist parallel catalogs with data and image updates, ongoing maintenance, and resolve queries</li><li>Deliver proactive, actionable insights, identify challenges, and develop innovative solutions to improve Catalog Operations. Take ownership of understanding and adhering to proper escalation procedures to ensure timely issue resolution</li><li>Offer support for inquiries originating from retailers, colleagues, and customers</li><li>Provide operational guidance to our Creative Services, Marketing, and Partnership teams on specialized categories</li></ul><ul><li>Author documentation for catalog processes as well as Standard Operating Procedures (SOPs) for specialized categories</li><li>Responsible for managing strictly embargoed information, ensuring it remains confidential and is not disclosed, distributed, or shared under any circumstances. (Please be aware that some TCGs and related items may contain images that are sensitive in nature (e.g., graphic, explicit). As a Catalog Operations Specialist, you may be required to research, input, and review these items as part of your duties) </li></ul><h2>What You Bring to the Team</h2><ul><li>Experience within the collectibles and hobby gaming industry, specifically trading card games and other collectibles</li><li>Familiarity with standard concepts, practices, and procedures within the retail and collectibles field</li><li>Excellent written and verbal communication skills</li><li>Experience working with creative teams and designers in a fast-paced setting</li><li>2-4 years of catalog operations experience, preferably in a high-volume technology organization (SaaS/eCommerce preferred), gaming or hobby industry, or related field (internal incumbents may substitute in-company experience in lieu of previous experience requirement)</li><li>Proficiency working in Microsoft Office products including Excel and G-Suite, Google Sheets, and Slack</li></ul>The base pay range for this position is expected in the range below:$34,800 - $61,400Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.Please see the <a href="https://jobs.ebayinc.com/us/en/talent-privacy-notice" target="_blank">Talent Privacy Notice</a> for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at <a href="mailto:talent@ebay.com" target="_blank">talent@ebay.com</a>. We will make every effort to respond to your request for accommodation as soon as possible. View our <a href="https://ebayinc.com/accessibility/" target="_blank">accessibility statement</a> to learn more about eBays commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our <a href="https://www.ebayinc.com/company/privacy-center/" target="_blank">Privacy Center</a> for more information.