VP, Tech & Ops Governance Engagement Leader

Job Description:

Role Summary/Purpose:

The VP, Tech & Ops Governance Engagement Leader is responsible for leading efforts to maintain Technology & Operations teams’ readiness for internal and external reviews/audits, including identifying risks need to be addressed through readiness assessments, as well as coordinating and execute various Tech&Ops governance forums.

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To excel in this position, you will need excellent problem-solving skills, attention to details, strategic thinking, understanding of governance framework and familiarity with regulatory expectations, as well as strong communication skills, including executive level communication.

Essential Responsibilities:

• Act as the primary contact for and provide Tech&Ops senior leadership team regular updates on Regulatory and Audit topics, risk trends, and themes

• Leading a team of three (3) motivated staff and execute efforts to maintain Tech & Ops teams’ readiness for internal and external reviews/audits, including

  • Identify key regulatory and audit focus areas and work with teams to prepare for reviews

  • Conduct regulatory exam and internal audit readiness assessments, identify areas of risks to be addressed, and deliver formal written report out to stakeholders, as well as report final outcome to senior leaders

  • Manage Tech&Ops banking regulatory agencies’ exams

  • Coordinate MRA remediation, including gathering and implementing best practices in MRA closure

  • Manage Tech&Ops Audit and risk reviews through building effective working relationship with Audit team and provide timely escalation

  • Coordinate with relevant teams to prepare for Tech&Ops continuous monitoring meetings with the banking regulators

  • Coordinate response for banking regulatory agencies’ requests/surveys  

• Responsible for coordination and execution of governance forums within Tech&Ops function, as well as providing feedback on material presented to various management committees and Board committees to ensure the material is senior management and/or Board ready

  • Promote transparency in information flow to support effective management decision making through guiding Tech & Ops teams on governance forum structure, reporting cadence, and risk escalation path

  • Manage two governance forums led by Tech&Ops governance team

  • Work with committee administrators to prepare/gather material for relevant management level committees where Tech&Ops topics are presented (e.g. ITSC, TRSC, CSC, ORSC)

• Perform other duties and/or special projects as assigned. 

Qualifications/Requirements:

• Bachelor’s degree and minimum 10 years of  1st Line of Defense (1LOD) risk management,  IT Risk, Operational Risk, Audit or Compliance experience OR in lieu of a degree, High School Diploma/G.E.D. and minimum 15 years of 1st Line of Defense (1LOD) risk management,  IT Risk, Operational Risk, Audit or Compliance experience

• Experience Managing Direct Reports

• Proven experience in conducting risk assessment and deliver results in written report out and senior management presentation

• Ability to quickly grasp complex topics and transform information into digestible format appropriate for the intended audience

• Ability to engage with and influence individuals at various level of the organization, across functions

• Knowledge in organization governance framework and practices

• Understanding of regulatory expectations and ability to explain concepts to others to educate/provide value to broader organization

• Communication and interpersonal skills for effective collaboration.

• Presentation skills with a demonstrated business presence while interacting with senior business executives

• Experience and demonstrated track record for providing consultancy and assurance services for Technology, Operations strategy, policies and governance

Desired Characteristics:

• Strong knowledge in organization governance framework and practices

• Strong communication and interpersonal skills for effective collaboration.

• Strong presentation skills with a demonstrated business presence while interacting with senior business executives

• Action and detail oriented, excellent organization and prioritization skills

• Ability to manage multiple projects and prioritize tasks effectively.

• Ability to work independently in fast paced environment

• Knowledge and/or work experience in compliance with consumer financial protection laws is a plus

• Demonstrate experience driving improvements across complex organizations and processes of varying levels of maturity

• Proven experience executing with accuracy, on time and while dealing with ambiguity

• Advanced problem-solving skills and ability to work collaboratively within and across functional teams to resolve complex problems with innovative solutions

• Proven experience handling multiple, and competing priorities across all stakeholder groups and effectively resolving competing priorities and interests with minimal disruptions

• Proven experience with partnering, collaborating and influencing across a large multilayered organization at all levels

Grade/Level: 14

The salary range for this position is 150,000.00 - 250,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group:

Information Technology