Symetra has an exciting opportunity to join our team as a Supervisor, Quality Audit! About the role Responsible for leading, supervising and developing employees to meet individual unit performance objectives, which may include time standards, quality &amp; production goals. Typically supervises an operational unit comprised of 6+ employees. What you will do <ul> <li>Providing employees with coaching, feedback and developmental opportunities and building effective teams, including: </li> <li>Setting clear expectations and holding employees accountable for performance. </li> <li>Overseeing training and development of employees and making effective staffing decisions. Building appropriate bench strength. Ensuring employees adhere to legal and operational compliance requirements. </li> <li>Providing coaching, direction and leadership support to team members in order to achieve employee, business and customer results. </li> <li>Challenging and inspiring employees to achieve business results and motivating them through leadership and by celebrating successes.</li> <li>Defining short-term goals and objectives for their work group. </li> <li>Effectively communicating unit/department/company goals to achieve understanding and acceptance.</li> <li>Continuously building subject matter expertise by being a student of the business. Demonstrating technical knowledge of policies and procedures.</li> </ul> Why Work at Symetra Here’s what some of our employees have to say about why they work at Symetra: “What I was searching for was a company that genuinely valued my voice—and I found that at Symetra. I truly enjoy working one-on-one with our customers, especially when they’re going through life’s toughest moments. Being able to offer support and hear their relief and gratitude when we help—it’s deeply meaningful. That’s what makes me proud to be part of the Symetra team.” - Lilly H., Claims Team Lead   “I chose Symetra because I heard it was a pro-employee company—and it’s absolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetra truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow—both within your role and beyond—make it a great place to build your career.” - Alicia L., Claims Examiner  What we offer you Benefits and Perks We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home. <ul> <li>Flexible full-time or hybrid telecommuting arrangements</li> <li>Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%</li> <li>Paid time away including vacation and sick time, flex days and ten paid holidays</li> <li>Give back to your community and double your impact through our company matching</li> </ul> Want more details? Check out our <a href="https://www.symetra.com/globalassets/documents/web/hr/hr_0022.pdf">Symetra Benefits Overview</a> Compensation Salary Range: $64,200 - $106,900 plus eligibility for annual bonus program   Who You Are <ul> <li>Proficiency in Microsoft Office and related software.</li> <li>High School Diploma required.</li> <li>5 years of aligned experience</li> <li>Excellent verbal and written communications skills </li> <li>Strong leadership potential, including the ability to train, mentor and coach individuals and/or a group. </li> <li>Demonstrated ability to manage multiple priorities in a fast paced and changing environment. </li> <li>Demonstrated ability to identify and analyze issues trends that impact customer satisfaction.</li> </ul>   We empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country. We’re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts <a href="https://www.symetra.com/about-us/social-impact/people-matter/diversity-equity-and-inclusion/employee-resource-groups/">here</a>. Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. For more information about our careers visit: <a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsymetra.eightfold.ai%2Fcareers%2Fjob&amp;data=05%7C01%7CNicole.Wolcott%40symetra.com%7Ca48b0dc7ab3949e9c9ac08dba8abada0%7C65b361c72cab4cd6b61f1a71705724e8%7C0%7C0%7C638289227541650146%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=BnyGJk1RmbHz%2Fp%2Ff3b%2BTfzOyrOhp5%2BwaEAcd3no3hKE%3D&amp;reserved=0">https://symetra.eightfold.ai/careers</a> Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.   <div>Please review Symetras Remote Network Minimum Requirements:</div> <div>As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees internet connection:</div> <ul> <li>Minimum Internet Speed: 100 Mbps download and 20 Mbps upload, in alignment with the FCCs definition of broadband.</li> <li>Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL.</li> <li>Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.</li> </ul> <div>When applying to jobs at Symetra youll be asked to <a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.speedtest.net%2F&amp;data=05%7C02%7CJenn.Sonne%40symetra.com%7C63828e4e1fe747eec65008dd9fb13b53%7C65b361c72cab4cd6b61f1a71705724e8%7C0%7C0%7C638842305752254995%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=DU9AprDNIUplOfPmOCevXLWgdAmpLGvV9W0j3LnKTwQ%3D&amp;reserved=0">test your internet</a> speed and confirm that your internet connection meets or exceeds Symetras standard as outlined above.</div> <div> </div> <div> Identity Verification  Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews.  Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.  Failure to comply with verification procedures may result in: <ul> <li>Disqualification from the recruitment process</li> <li>Withdrawal of a job offer</li> <li>Termination of employment and other criminal and/or civil remedies, if fraud is discovered </li> </ul> </div>