<div>Join our Online Reputation team as a Junior Online Reputation Specialist! If youre ready to take on a dynamic role, guarding the Surfshark brand’s online reputation and engaging with users on social media, mitigating potential crises, and collaborating with cross-functional teams, this opportunity is for you, so read along!</div><div><br /></div><h3>  If you want to:</h3><ul><li>Respond to user comments and inquiries on Surfshark’s social media channels and review platforms; </li><li>Help the team handle sensitive situations online and prevent them from escalating into communication crises;</li><li>Collaborate with cross-functional teams and multiple stakeholders to dig into the core of complex issues and come up with the best solutions; </li><li>Collect and analyze online sentiment-related data;</li><li>Contribute to the development of Surfshark’s online reputation management processes. </li><div><br /></div></ul><h3>And you can check off:</h3><ul><li>Experience working in the field of PR, social media, community management, or communication and support;</li><li>Exceptional communication skills, both written and verbal; </li><li>Tech-savviness and ability to learn quickly, enabling you to understand Surfshark’s products, engage in constructive discussions with users, and address their issues on social media;</li><li>Demonstrated problem-solving skills and the ability to manage potentially sensitive situations;</li><li>Strong organizational skills and the ability to manage multiple tasks and priorities effectively;</li><li>Excellent English language skills are a must for this position – it will be your main working language;</li><li>Possibility to work evening shifts (5 PM – 1 AM) on a rotating schedule.</li><div><br /></div></ul><h3>Bonus points if you have:</h3><ul><li>Experience in online reputation management or a similar role;</li><li>Good understanding of Reddit and X platforms.</li><div><br /></div></ul><h3>Here’s the deal:</h3><ul><li><b>Growth and learning opportunities:</b> time dedicated to learning, conferences, online learning platforms, and books for your professional development;</li><li><b>Health and wellness:</b> we want you to feel and be your best. Thats why we offer various benefits, from online workouts and a physical coach to health insurance and regular mental health checks;</li><li><b>Tools of your choice:</b> choose the technical equipment and tools you need to do your best work;</li><li><b>Community and celebrations:</b> get ready for long-lasting traditions such as yearly workation, Friday get-togethers, various team buildings and company celebrations;</li><li><b>Work-life balance:</b> We encourage working in the office, with the possibility of up to two remote days per week. Plus, with our WFA policy, you can work from almost anywhere in the world;</li><li><b>More days off:</b> additional vacation days depending on your tenure;</li><li><b>Premium Surfshark accounts:</b> for you, your family, and friends;</li><li><b>Gross salary: </b>1700-2200 Eur/month. Although it may vary depending on your skills and experience. </li></ul>