<h3><span><strong>Sales Manager – Independent Channel </strong></span></h3> <h4>Location: Boulder, CO / Remote<br />Department: Sales<br />Reports to: Director of Sales<br />Type: Full-time</h4> <h4><strong>Overview</strong></h4> <p>SumUp is seeking a strategic, hands-on Sales Manager to scale a national network of independent agents primarily focused on selling SumUp Growth POS. You’ll lead recruitment and enablement of top-tier agents, drive rigorous pipeline execution, and deliver predictable growth across SMB verticals like retail, quick-serve restaurants, and services. This role blends field coaching with data-driven leadership—and a passion for helping merchants run and grow their business with an intuitive POS, transparent pricing, and lightning-fast onboarding.</p> <h4><strong>Key Responsibilities</strong></h4> <ul> <li>Channel Leadership &amp; Growth</li> <ul> <li>Build and lead a high-performing network of independent agents selling SumUp Growth POS and payments.</li> <li>Partner with leadership and marketing to create  territory coverage plans, launch playbooks, and quarterly growth targets by region/agent.</li> <li>Forecast bookings, activations, and processing volume tied to Growth POS deployments.</li> </ul> <li>Recruiting &amp; Onboarding</li> <ul> <li>Direct recruitment efforts to source, vet, and sign independent agents with proven SMB POS experience.</li> <li>Ensure new agents ramp quickly, including certification on Growth POS, demo excellence, and acquisition readiness.</li> </ul> <li>Enablement &amp; Training</li> <ul> <li>Support continued training of agents on Growth POS features: inventory and modifiers, tables/tabs, tipping, multi-location, employee roles/permissions, analytics, receipts, discounts, features, and hardware bundles (register, printer, cash drawer, barcode scanner).</li> <li>Provide competitive positioning vs. legacy POS and other SMB solutions; equip agents with demo scripts, ROI calculators, and objection handling.</li> </ul> <li>Performance Management</li> <ul> <li>Track core KPIs: demos held, proposals issued, approved merchants, activations, time-to-live, Growth POS attachment rate, average ticket, processing volume, churn.</li> <li>Run weekly pipeline reviews and 1:1 coaching; implement improvement plans.</li> <li>Launch quarterly incentives, spiffs, and certification milestones aligned to activations and net revenue.</li> </ul> <li>Sales Operations &amp; Process</li> <ul> <li>Enforce CRM hygiene and forecast accuracy; standardize stage definitions for POS-led deals.</li> <li>Optimize time-to-activation.</li> <li>Partner with Support and Risk to pre-empt escalations and ensure smooth go-lives.</li> </ul> <li>Pricing &amp; Deal Strategy</li> <ul> <li>Guide agents on packaging Growth POS: hardware bundles, software tiers, and payments pricing.</li> <li>Structure merchant proposals balancing value and margin; oversee approvals on exceptions.</li> <li>Educate on surcharging/cash discount options where compliant, ensuring transparent merchant communication.</li> </ul> <li>Compliance &amp; Risk</li> <ul> <li>Uphold card brand rules and PCI DSS; reinforce ethical selling and clear disclosures.</li> <li>Coordinate with Underwriting/Risk to maintain portfolio quality and minimize chargebacks and attrition.</li> <li>Ensure adherence to SumUp policies and brand guidelines across all agent interactions.</li> </ul> <li>Cross-Functional Collaboration</li> <ul> <li>Feed market insights to Product and Marketing to refine Growth POS roadmap, bundles, and messaging.</li> <li>Partner with Enablement for content updates and with Finance on agent residuals/overrides.</li> <li>Coordinate with Operations on inventory, shipping SLAs, and install support.</li> </ul> </ul> <h4><strong>Qualifications</strong></h4> <ul> <li>5–7+ years in payments/POS sales; 2–3+ years leading independent agents or ISO channels.</li> <li>Deep knowledge of SMB POS workflows (retail/quick-serve restaurants/services), payments fundamentals, and underwriting.</li> <li>Track record of scaling distributed sales teams and hitting activation/volume targets.</li> <li>Skilled in CRM, pipeline management, and sales analytics; strong negotiation and coaching chops.</li> <li>Clear, customer-centric communicator who can run world-class demos and enable others to do the same.</li> <li>Willingness to travel up to 30% for recruiting, training, and in-market support.</li> </ul> <h4><strong>Success Metrics</strong></h4> <ul> <li>Net-new Growth POS activations per month/quarter</li> <li>Approval-to-activation conversion and time-to-activation</li> <li>Processing volume growth, average margin, and portfolio health</li> <li>Agent ramp speed, productivity distribution, and retention</li> <li>Compliance KPIs (chargebacks, declines, disclosure adherence)</li> </ul> <h4><strong>Compensation &amp; Benefits</strong></h4> <ul> <li>Competitive base salary ($170K OTE) </li> <li>Health, dental, vision; retirement plan</li> <li>Personal professional development support</li> </ul> <h4><span><strong>Why Join SumUp</strong></span></h4> <p><strong>Who we are:</strong></p> <p>Business owners are at the heart of everything we do at SumUp, which is why we create powerful, easy-to-use financial solutions to help them. With a founder’s mentality and a team-first’ attitude, our diverse teams across the globe work together to ensure small business owners we partner with can be successful doing what they love. </p> <p>SumUp is a global financial technology company that allows businesses of all sizes to manage their business and accept payments both in-store and online. Named as Europe’s fastest-growing company in the Inc. 5000, SumUp supports over 4 million merchants globally and operates in 36 markets across Europe, the U.S., South America, and Australia. With our point of sale systems, card terminals and online services relied upon by businesses of all sizes, SumUp is the partner of choice for small businesses from every walk of life.</p> <p><strong>Why you’ll love working at SumUp</strong></p> <ul> <li>Ownership &amp; impact: you will be the technical and organizational lead for payments and loyalty in our largest market</li> <li>Global reach: collaborate with engineering peers across Europe, LATAM and APAC while shaping products used by merchants in 37 countries</li> <li>People-first culture: competitive compensation and a commitment to work-life balance.</li> <li>Cutting-edge tech: work on EMV kernels, payment certifications and large-scale micro-services that process billions in transactions annually.</li> </ul> <p><strong>Benefits &amp; More:</strong></p> <ul> <li>We’re a truly global team of 3000+ people from 60+ countries, working to help small businesses across 3 continents.</li> <li>Startup environment and small, cross-functional teams </li> <li>A full suite of benefits including medical, dental and vision</li> <li>22 days vacation days &amp; 8 sick days plus 11 paid holidays</li> <li>401(K) employer match and paid parental leave</li> <li>One month of sabbatical after every 3 years of employment</li> </ul> <p><em>SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.</em></p> <p><em>SumUp will not accept unsolicited resumes from any source other than directly from a candidate.</em></p> <p><em>#SumUpUSA</em></p><div><p><strong>Job Application Tip</strong></p> <p><span>We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.</span></p></div>