Who are you? We are looking for individuals who have established relationships with court reporters and enjoy making them feel like they are an extension of the team.  If you’re looking for a company that offers support, guidance, an abundance of killer giphys, and unlimited potential to grow into your best self, you can bet we’d love to have you too.  On a regular basis you will <ul><li>Develop new and maintain existing relationships with court reporters, knowing how to have difficult conversations when needed.</li><li>Use Steno’s scheduling tools to book court reporters for depositions and ensure accurate information and timely follow-up; go out of your way to assist and remove any friction.</li><li>Proactively track assignment deadlines and follow-up with court reporters to ensure timely delivery of transcripts to clients; use tools and reports to guide this work.</li><li>Understand Steno’s processes and tools; use this knowledge to educate court reporters and promote best practices.</li><li>Collaborate with Steno’s operational leaders to advocate for the court reporter’s experience, provide feedback, and come up with innovative ideas to help improve processes.</li><li>Have difficult conversations with reporters who fall short of expectations around professionalism and attendance.</li></ul> You’re gonna crush it if <ul><li>You have 2+ years of prior experience at a Court Reporting agency and have owned the scheduling process for court reporters in a specific region (having a strong network of court reporter professionals is a bonus!) </li><li>You’re proficient on Mac and PC and have the ability to pick up new systems quickly (Google Drive experience is a plus!).</li><li>You provide amazing customer service and operate with a hospitality mindset</li><li>You effectively prioritize among competing tasks and possess overall good time management skills</li><li>You have worked through highly detailed processes at an efficient pace, staying organized </li><li>You have demonstrated flexibility and deal with ambiguity from time to time comfortably</li><li>You have and employ excellent listening skills and exceptional verbal and written communications skills </li><li>You have shown strong integrity and are trusted to maintain confidentiality and handle sensitive information</li><li>You thrive in a fast paced environment and know how to balance multiple high priority tasks  </li></ul> Compensation &amp; Benefits<ul><li>Salary - $23-$25/hour</li><li>Health, Vision, &amp; Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision &amp; dental</li><li>Wellness/Mental Health - shared benefits to be used among employees and families</li><li>Flexible Paid Time Off - allowing employees to find balance in their lives</li><li>Options of Equity - we know our success is nothing without our team</li><li>Access to a 401k through Guideline</li><li>A home office setup and a monthly stipend to offset internet and phone costs </li></ul>Our Team  The Provider Operations team is the court reporter’s best friend, always working to get the right reporter on the right job every time, and keeping them cared for all along the way. Our recruiting, rates and relationship staff brings reporters into Steno and provides them all of the tools they need to have their best Steno experience. Our calendar staff manages the breadth of jobs Steno takes, and ensures they are covered completely and correctly. Our Provider Operations team drives and refines our reporter base, ensuring a quality experience in deposition for all involved, with the ultimate goal of ensuring Steno continues to be a top court reporting and litigation support services agency for our law firm clients. About Steno<ul><li>Founded in 2018 and growing fast!</li><li>Values: be highly reliable, constantly innovate, operate with a hospitality mindset</li><li>Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations and finance experience</li><li>We are revolutionizing the litigation and court reporting industry</li><li><ul><li>Flexible litigation financing (e.g., DelayPay)</li><li>Cutting-edge technology - unique products and integrations to maximize the output of legal professionals</li><li>White glove, concierge customer service that our clients rave about</li></ul></li></ul>Application Information <ul><li>Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs.</li><li>Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. </li><li>Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended.</li><li>Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications. </li><li>Information provided to Steno, such as professional credentials and skills, educational and work history, and other information that may be included on a resume or application, is collected and stored in our system, but we never disclose or sell your personal information. </li></ul>