<h2>📫 About Stable</h2>Our mission is to make it simple to headquarter any business on the internet. Today, we provide companies with a business address and a dashboard to manage their physical mail online. Over 7000+ companies like Gitlab, Glassdoor, and Indiegogo use Stable to automate their mailroom and act as their permanent business address with the IRS, state, and vendors.The rules that regulate US entities were written in the 1800s. Stable abstracts these antiquated requirements with tools that empower modern companies to move forward faster.These rules don’t make sense for the way we work today — work takes place in the cloud and businesses are no longer tied to physical proximity or geography.We’re on a mission to fix the broken system of entity management. Starting with business addresses and mail, we’re abstracting the complex, archaic systems that make company-building painful and turning them into delightful experiences — so that modern businesses have the tools they need to move forward faster.We’re backed by leading Silicon Valley investors like Y Combinator, Craft Ventures, Shakti, Hustle Fund, and founders from companies like Lattice, Apartment List, and FlexJobs.Our business is at an inflection point. We’re growing quickly with a product people love and we’ve proven we can service companies of all stages and industries — from early-stage startups to mid-market companies enterprises in industries like technology, logistics, and property management.This is an opportunity to join an early-stage startup as one of the first employees and have work that directly impacts the future of how companies are built.<h2>👩‍💻👨‍💻 Role</h2>As Stable’s first Operations Manager – Data Entry &amp; Transcription, you will oversee the operations of our Philippines-based data entry team. Stable is growing rapidly, and so is the volume of mail we manage for our customers. Your responsibilities will span operational oversight and team leadership.&amp;nbsp; <ul><li>Oversee daily operations – Manage mail processing workflows ensuring tasks (e.g. mail transcription, check classification, triaging edge cases) are completed efficiently.</li><li>Track and report on key performance indicators (KPIs) — Monitor and analyze key metrics to evaluate team performance, identify trends, and make data-driven decisions to improve operational efficiency and quality.</li><li>Optimize and scale operations — Identify areas for improvement in operational workflows, collaborate with the team to implement changes, and scale processes to support growth.</li><li>Team management — Hire, train, and manage a team of Operations Specialists, creating a collaborative and motivated environment that supports individual and team success.</li><li>Ensure proactive problem solving – Work cross-functionally to ensure we meet KPIs, proactively identify and communicate bottlenecks, and ensure continuity of operations.</li></ul> This is an exciting opportunity to lead a team in a fast-growing startup and play a critical part in scaling Stable’s digital operations. You’ll be instrumental in driving the quality and efficiency of Stable’s operations, helping to shape the foundation of our digital operations while wearing many hats to tackle challenges and drive impact. <h2>😀 What you value</h2><ul><li>Be human: Lead with empathy, act with authenticity, and enjoy what you do.</li><li>Stay curious: Invent novel solutions by asking why, listening, and tinkering.</li><li>Act quickly with purpose: Focus on what matters, iteratively improve, and move urgently towards the goal.</li><li>Insist on exceptional outcomes: Strive for excellence and take ownership over the outcomes you deliver.</li><li>Exceed customer expectations: Create delightful experiences with each interaction.</li></ul><h2>✅ What you’ll do</h2><ul><li>Manage the team’s daily operations ensuring tasks are completed efficiently and within Stable’s SLAs.</li><li>Triage issues and serve as the subject matter expert for questions that come up with team members.</li><li>Lead and manage a team of Operations Specialists by hiring, onboarding, scheduling, and coaching to foster a motivated and collaborative team environment.</li><li>Track and report quality and efficiency KPIs, providing actionable insights for improvements.</li><li>Recommend and implement process enhancements to increase operational efficiency and scalability.</li><li>Communicate operational updates effectively with team members and leadership.</li><li>Maintain a deep understanding of Stable’s processes and ensure alignment with company standards.</li><li>Maintain playbooks for operations tasks to ensure they are up-to-date.</li><li>Triage technical issues and coordinate with the engineering team when needed.</li><li>Hold regular check-ins with direct reports to review performance and progress.</li></ul><h2>✨ Requirements</h2><ul><li>Ability to work 40 hours per week, Tuesday - Sunday, starting at 7am (PHT)</li><li>Voice role, requiring excellent English communication skills.</li><li>Experience working with US-based companies.</li><li>Strong leadership and team management skills, with the ability to motivate and develop team members.</li><li>Excellent communication skills for collaborating with team members and leadership.</li><li>Ability to create and manage schedules, ensuring adequate coverage and efficient team operations.</li><li>Strong organizational skills with a detail-oriented mindset to implement and refine standard operating procedures.</li><li>Commitment to accuracy and the ability to identify and resolve operational discrepancies effectively.</li><li>Familiarity with data entry workflows.</li></ul>