<div><h2>Our mission: to eliminate every barrier to mental health. </h2> At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, <a href="https://www.springhealth.com/our-approach">Precision Mental Healthcare</a>, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a <a href="https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8&amp;utm_source=LinkedIn">net positive ROI</a> for employers and we are the only company in our category to earn <a href="https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers">external validation</a> of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.</div>We are seeking a dynamic and experienced Manager, Learning &amp; Development (Clinical Operations) to lead the design, development, and delivery of impactful training programs for our clinical teams. In this critical role, you will empower our care navigation and employer services staff with the essential knowledge and skills needed to provide exceptional, high-quality care. You will be instrumental in fostering a culture of continuous learning and service excellence, collaborating closely with cross-functional teams to identify training needs, refine instructional materials, and rigorously evaluate program effectiveness. This full-time position reports directly to the Director of Clinical Operations &amp; Strategy. While we operate on a hybrid model, there is a strong preference for candidates located in the New York City area. What you’ll do: <ul> <li>Strategic Curriculum Development: Partner with Operations Enablement and Clinical Operations leaders to design and develop comprehensive learning curricula.</li> <li>Onboarding Excellence: Design and oversee our new hire onboarding program, ensuring every team member is set up for success within their crucial first 90 days.</li> <li>Continuous Learning Innovation: Design and oversee our continuous learning program, ensuring our teams consistently stay current with the latest best practices, regulatory changes, and clinical advancements required for effective performance.</li> <li>Engaging Content Creation: Develop diverse content that caters to various learning styles, expertly balancing synchronous and asynchronous delivery methods.</li> <li>Operational Enablement: Support the creation of department policies, standard operating procedures (SOPs), and internal communications.</li> <li>Knowledge Management: Take full ownership of our central knowledge base. This means not just maintaining it, but actively curating, organizing, and optimizing content to ensure team members have immediate access to the accurate and vital information needed for their daily work.</li> <li>Identify &amp; Implement Improvements: Proactively identify ongoing and emerging gaps that would benefit from targeted training and quality improvement initiatives, promoting the adoption of best clinical practices.</li> <li>Impact Measurement: Track key metrics to measure the success of onboarding and contribute to solutions that drive greater efficiency for team processes and workloads.</li> <li>Other duties as assigned</li> </ul> What success looks like: <ul> <li>Training completion rates</li> <li>Post-training assessment scores</li> <li>Time to proficiency</li> <li>Employee satisfaction with training</li> <li>Trainer effectiveness ratings</li> <li>Achievement of onboarding milestones</li> <li>New hire retention rate</li> </ul> What you’ll bring: <ul> <li>Bachelor’s degree in Education, Communications, Human Resources, or a related field (or equivalent work experience)</li> <li>3–5 years of experience in training, learning &amp; development, or clinical operations leadership</li> <li>Proven experience designing and delivering training programs for frontline support teams</li> <li>Strong understanding of adult learning principles and instructional design methodologies</li> <li>Exceptional communication, facilitation, and presentation skills</li> <li>Proficiency in using Learning Management Systems (LMS) and e-learning tools</li> <li>Ability to analyze performance data and translate insights into actionable training plans</li> <li>Strong organizational and project management skills, with meticulous attention to detail</li> </ul> The target base salary range for this position is $97,325 - $114,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using <a href="https://springhealth.link/jd-2022-09-radfordcomp" target="_blank">Radford Global Compensation Database</a> at minimum to ensure competitive and fair pay.  <h3>Benefits provided by Spring Health:</h3> Note: We have even more benefits than listed <a href="https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits" target="_blank">here</a> and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. <ul> <li>Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to <a href="https://www.onemedical.com/membership/" target="_blank">One Medical</a> accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.</li> <li>Employer sponsored 401(k) match of up to 2% for retirement planning</li> <li>A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.</li> <li>We offer competitive paid time off policies including vacation, sick leave and company holidays.</li> <li>At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.</li> <li>Access to <a href="https://www.noom.com/" target="_blank">Noom</a>, a weight management program—based in psychology, that’s tailored to your unique needs and goals. </li> <li>Access to fertility care support through <a href="https://springhealth.link/jd-2023-07-carrotbenefit" target="_blank">Carrot</a>, in addition to $4,000 reimbursement for related fertility expenses.</li> <li>Access to <a href="https://springhealth.link/jd-2023-07-gympassbenefit" target="_blank">Wellhub</a>,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription</li> <li>Access to <a href="https://www.brighthorizons.com/" target="_blank">BrightHorizons</a>, which provides sponsored child care, back-up care, and elder care</li> <li>Up to $1,000 Professional Development Reimbursement a year.</li> <li>$200 per year donation matching to support your favorite causes.</li> </ul><div>Not sure if you meet every requirement? <a href="https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907">Research shows</a> that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to <a href="https://www.springhealth.com/careers">Thrive</a>. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: <a href="https://drive.google.com/file/d/1TjOJ7_OtSkacBqhs5-jMsrMV6lySQXdw/view?usp=sharing">Our Values</a> Our privacy policy: <a href="https://springhealth.com/privacy-policy/">https://springhealth.com/privacy-policy/</a> Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.</div>