Do you bring technical knowledge of Genomics and Next-Generation Sequencing (NGS) workflows coupled with a best-in-class customer focus? Do you have a passion to be at the heart of diagnostic innovation? If this sounds like you and you are driven by purpose, join the SOPHiA GENETICS Professional Services Team as a German speaking Implementation Scientist, and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide.This is a remote based role that will require a minimum of 20% travel to our customers sites across the EU. While we prefer candidates based in Germany, Austria or Switzerland, we are open to applicants located anywhere within the EU5, as long as they are fluent in German.Our MissionWe believe there is a smarter, more data-driven way to make decisions in healthcare and our cloud-native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe.Your Mission As an Implementation Scientist, you will be directly responsible for onboarding new customers across the territory onto the SOPHiA GENETICS platform &amp; product ecosystem via our MaxCare Program methodology. You will work cross-functionally to ensure seamless project execution, integration, and adoption of our genomic analysis platform and tools. Reporting to the EMEA Implementation Manager, you will work autonomously and collaboratively alongside colleagues for both pre- and post-sale coordination. The value add: <ul><li>Partner with technical and Sales colleagues to understand customer requirements and draft a Statement of Work (SOW) </li></ul><ul><li>Project manage all activities leading to successful execution of a MaxCare Program, including creation of schedules and timelines, defining sampling strategies and supporting customers through issue resolution </li></ul><ul><li>Coordinate technical and executive stakeholders at all levels both internally and externally </li></ul><ul><li>Provide all onboarding support &amp; technical training throughout the customer-defined NGS workflow </li></ul><ul><li>Drive customer satisfaction through first routine run, and support ongoing application training </li></ul>Your Background:<ul> <li>BSc, MSc or PhD in a relevant field such as Genetics, Molecular Biology, Oncology or similar </li> <li>Direct experience with Next-Generation Sequencing, library preparation, bioinformatics, and related consumables and products is critical </li> <li>You will be logical, process-focused, and detail-orientated, capable of building, defining and upholding MaxCare Program timelines </li> <li>Excellent communication, presentation, and interpersonal skills are required </li> <li>Previous working knowledge in a Commercial Technical support role linked to Genomics, including Field Applications Scientist, Clinical Application Consultant, Technical Specialist/Advisor or Subject Matter Expert within a Clinical Diagnostics, Biotech or Medical environment is highly valuable, but not required</li> <li>Must be fluent in English and proficient in either French or German (both a plus!)</li> </ul>As an international organization, English is our primary business language and as part of your recruitment journey, you should expect to meet English-only speakers. For best chances of success, you should include your CV in English. Unfortunately, non-English CVs have a high likelihood of being rejected at application stage.