Do you bring hands on experience in the NGS wet lab, coupled with experience managing technical teams? Have you worked closely with sales, FAS or commercial teams or external customers to achieve commercial objectives?If this sounds like you and you are driven by purpose, Join the SOPHiA GENETICS FAS Team as a Field Application Scientist Manager, and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide.Ideally, you will be in proximity to our Rolle Corporate office on a hybrid work-schedule, enabling you to connect seamlessly with colleagues and still benefit from the flexibility of home working.Our MissionWe believe there is a smarter, more data-driven way to make decisions in healthcare and our cloud-native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe.Your MissionReporting to the VP Customer Experience, as FAS Manager you will be responsible for leading a global team of Field Application Specialists (FAS) dedicated to Next-Generation Sequencing (NGS) technologies. You will ensure technical support for our clients, optimize wet lab processes, and resolve complex field-based issues.The value you bring<ul> <li>Manage and oversee a global team of FAS specializing in NGS, ensuring the achievement of technical and commercial objectives. </li> <li>Provide advanced technical support to clients, including troubleshooting and optimizationimplementation of experimental protocols. </li> <li>Collaborate closely with sales and Product Management teams to identify customer needs.  </li> <li>Actively participate in deployment, validation, and training phases at client sites to guarantee high satisfaction levels. </li> <li>Analyze team performance, monitor KPIs, and implement continuous improvement plans. </li> </ul>We know that every background is different, but to be best set for success we see you bringing:<ul> <li>Proven experience (at least 5 years) in a laboratory setting (wet lab) working with Next-Generation Sequencing (NGS) technologies. </li> <li>Minimum of 3 years of experience in managing a technical team (FAS, technical support, or laboratory team). </li> <li>Expertise in NGS experimental protocols (library preparation and targeted enrichment by capture, sequencing, data analysis). </li> <li>Experience with liquid handler robotics (Hamilton, Beckman etc) is highly advantageous</li> <li>Previous exposure to a commercialised environment, with a track record of providing support to customers or enabling commercial objectives</li> <li>Managing a global field team will involve travel.</li> </ul>As a public organisation facing ongoing commercial growth, you will bring a success-orientated and solutions-focused mindset that embraces team collaborations, change, growth and inclusion. As an international organisation, English is our primary business language and you will need to bring full fluency in English. As part of your recruitment journey, you should expect to meet English-only speakers, so for best chances of success, you should include your CV in English. Non-English CVs have a high likelihood of being rejected at application stage.