<div><p><a href="https://www.sofi.com/sofi-employee-applicant-privacy-notice/" target="_blank"><strong>Employee Applicant Privacy Notice</strong></a></p> <p><strong>Who we are:</strong></p> <div> <p>Shape a brighter financial future with us.</p> <p>Together with our members, we’re changing the way people think about and interact with personal finance.</p> <p>We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. <strong>Join us to invest in yourself, your career, and the financial world.</strong></p> </div></div><p><strong>CENTRAL OPERATIONS SPECIALIST</strong></p> <p> </p> <p><strong>Golden Pacific Bank, a division of SoFi Bank, NA.</strong> We’re searching for a driven individual who can help us streamline daily operations to ensure efficiency and adherence across all departments. The operations specialist should be comfortable communicating with people throughout the organization, able to solve problems and improvise as needed, and adept at estimating and managing time for a variety of tasks. The ideal candidate is a natural coordinator who has a strong understanding of big-picture objectives and a sharp eye for detail.</p> <p> </p> <p><strong>Essential Functions</strong></p> <p> </p> <ul> <li>Provide quality professional service at all times and ensure that a professional image of the Bank is maintained both</li> </ul> <p>internally and externally.</p> <ul> <li>Daily Exception item processing and charge-backs.</li> <li>Daily Fraud Monitoring</li> <li>Complete ATM GL Balancing, ACH Processing, and Wire Processing</li> <li>Complete reconcilement of bank controlled accounts</li> <li>Provide Online Banking, Telephone banking, and Remote Deposit support.</li> <li>Set up and customer maintenance of Central Operations products; ACH, RDC, Business Online Banking, Positive Pay</li> <li>Process Reg. E and Fraud Dispute claims.</li> <li>Legal Order processing.</li> <li>Monthly fee processing of Account Analysis.</li> <li>MTX transaction entry processing.</li> <li>Process telephone stop payments, change of addresses, and transfer of funds.</li> <li>Assist with Escheatment and State Bar reporting.</li> <li>Respond to customer phone calls in a positive and professional manner.</li> <li>Compliance with all Federal and State Laws and adherence to Regulations.</li> <li>Essential functions are not limited to this list. </li> </ul> <p> </p> <h2><strong>Required skills and qualifications</strong></h2> <ul> <li>Proven organizational skills, including time management</li> <li>Project management experience</li> <li>Strong analytical and problem-solving skills</li> <li>Self-sufficiency and an ability to work with minimal supervision</li> <li>Strong verbal and written communication skills</li> <li>Attention to detail</li> </ul> <p> </p> <p><strong>Required Knowledge</strong></p> <ul> <li>Bank Protection Act</li> <li>Regulation CC</li> <li>Bank Secrecy Act</li> <li>Regulation D</li> <li>OFAC</li> <li>Regulation DD</li> <li>Privacy Act</li> <li>Regulation E</li> <li>FDIC Insurance</li> <li>Operations Policy and Procedures</li> <li>Teller Operations</li> <li>Branch Operations (Teller, New Accounts, and Operations)</li> </ul> <p> </p> <p><br /><br /></p> <p><strong>Proficiencies / Education &amp; Experience</strong></p> <p> </p> <ul> <li>Minimum of a High School diploma / GED</li> <li>2+ plus years banking experience and excellent working knowledge of central operations</li> <li>Good working knowledge of all branch operational functions, products, procedures, and compliance.</li> <li>Strong analytical ability with active listening skills</li> <li>Ability to work accurately with close attention to detail.</li> <li>Ability to maintain confidentiality of sensitive information.</li> <li>Communications skills and the ability to provide excellent customer service.</li> <li>Strong computer skills with the capacity of learning new programs.</li> <li>Ability to manage multiple projects at one time and to work independently, as well as within a team environment.</li> </ul> <p> </p><div><div><strong>Compensation and Benefits</strong></div> <div>The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. </div> <div> </div> <div>To view all of our comprehensive and competitive benefits, visit our <strong><a href="https://sofietyinfo.sofi.com/sofi-benefits" target="_blank">Benefits at SoFi</a> </strong>page!</div> <h5><span>SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.</span></h5> <h5><span>The Company hires the best qualified candidate for the job, without regard to protected characteristics.</span></h5> <h5><span>Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</span></h5> <h5><a href="https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf" target="_blank"><span>New York applicants: Notice of Employee Rights</span></a></h5> <h5><span>SoFi is committed to an inclusive culture. As part of this commitment, </span><span>SoFi </span><span>offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email </span><a href="mailto:accommodations@sofi.com" target="_blank">accommodations@sofi.com.</a></h5> <h5><span>Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.</span></h5> <div><strong>Internal Employees</strong></div> <div>If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.</div></div>

SoFi

Central Operations Specialist

SoFi

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