<div><p><a href="https://www.sofi.com/sofi-employee-applicant-privacy-notice/" target="_blank"><strong>Employee Applicant Privacy Notice</strong></a></p> <p><strong>Who we are:</strong></p> <div> <p>Shape a brighter financial future with us.</p> <p>Together with our members, we’re changing the way people think about and interact with personal finance.</p> <p>We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. <strong>Join us to invest in yourself, your career, and the financial world.</strong></p> </div></div><p><strong>The role:</strong></p> <p>We’re building a modern, integrated ServiceNow IRM platform to improve how we manage risk and compliance across the enterprise. As a Senior Business Analyst on the GRC Business Systems team, you will play a key role in shaping the way we define, adopt, and optimize risk processes and supporting technology both in the initial architecture and through post-implementation changes and enhancements.</p> <p>This role sits within the Second Line of Defense (2LOD) and acts as a critical connector between end users, leadership, and our Technology partners to ensure business needs are clearly defined and solutions are delivered with impact.</p> <p><strong>What you’ll do: </strong></p> <ul> <li>Serve as the primary liaison between business stakeholders and the Technology team for GRC initiatives on the ServiceNow IRM build and post-implementation governance and oversight</li> <li>Gather, document, and validate business requirements for platform capabilities (e.g., Policy Management, RCSA, Issue Management, etc.)</li> <li>Translate business requirements into clear, concise user stories, acceptance criteria, process flows, and functional specifications in an Agile environment</li> <li>Collaborate with stakeholders to map current and future-state processes on future enhancements</li> <li>Support user acceptance testing (UAT), including test case development and feedback coordination</li> <li>Help maintain documentation, decision logs, and requirements traceability throughout the project lifecycle and through ongoing maintenance and future change requests</li> <li>Partner with Change Management and Communications function to support adoption and training activities and updates to reference resources, both business and technical</li> <li>Identify process improvement opportunities and recommend enhancements to drive efficiency and standardization through the initial months of the future state operating model</li> <li>Ensure alignment with enterprise risk frameworks and regulatory requirements</li> <li>Lead meetings, including scheduling, setting agendas, facilitating discussions, and documenting detailed meeting minutes</li> <li>Foster a positive and professional team environment with your great interpersonal skills and approachable personality</li> </ul> <p><strong>What you’ll need:</strong></p> <ul> <li>4+ years of experience as a Business Analyst, preferably in risk, compliance, audit, or GRC programs</li> <li>Experience working in the financial industry</li> <li>Strong understanding of Governance, Risk, and Compliance (GRC) principles and frameworks</li> <li>Experience working with GRC platforms (ServiceNow, particularly in IRM)</li> <li>Excellent communication skills – verbal, written, and presentation – for technical and non-technical audience</li> <li>Proven ability to lead meetings, document outcomes, and follow through on action items</li> <li>Experience facilitating cross-functional collaboration between business and technology team</li> <li>Strong facilitation, organization, communication, and analytical skills</li> <li>Ability to manage competing priorities and work cross-functionally in a fast-paced environment</li> <li>Proficiency in documenting user stories, process flows, and requirements in ServiceNow Agile Development</li> <li>Able to work independently and manage multiple priorities effectively</li> </ul> <p><strong>Nice to have:</strong></p> <ul> <li>Familiarity with SoFi’s existing risk, compliance, and audit processes is a strong advantage</li> <li>A collaborative team player with a positive attitude</li> <li>Comfortable presenting ideas and solutions to stakeholders at all levels of the organization</li> </ul><div><div><strong>Compensation and Benefits</strong></div> <div>The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. </div> <div> </div> <div>To view all of our comprehensive and competitive benefits, visit our <strong><a href="https://sofietyinfo.sofi.com/sofi-benefits" target="_blank">Benefits at SoFi</a> </strong>page!</div> <h5><span>SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.</span></h5> <h5><span>The Company hires the best qualified candidate for the job, without regard to protected characteristics.</span></h5> <h5><span>Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</span></h5> <h5><a href="https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf" target="_blank"><span>New York applicants: Notice of Employee Rights</span></a></h5> <h5><span>SoFi is committed to an inclusive culture. As part of this commitment, </span><span>SoFi </span><span>offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email </span><a href="mailto:accommodations@sofi.com" target="_blank">accommodations@sofi.com.</a></h5> <h5><span>Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.</span></h5> <div><strong>Internal Employees</strong></div> <div>If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.</div></div>