Sinch is hiring a Customer Onboarding Manager to help set up high-value customers for immediate success through defined implementation processes.

As a Customer Onboarding Manager, you will deliver an outstanding onboarding experience which will include educating new customers, helping to tackle technical problems, and ensuring the smooth adoption of Sinch products.

Responsibilities

Own and handle customer relationships from the point of sale through successful implementation.
Take ownership of the onboarding process:
Clearly communicate account setup requirements and expectations with customers
Educate customers on Sinch’s products, capabilities, and best practices to simplify adoption and align expectations.
Record customer implementation needs, requests, and questions.
Develop a deep understanding of customers business and operational objectives.
Act as single point of contact for customer and as customer advocate internally throughout the onboard process.
Collaborate with the sales, operations, product and engineering teams.
Establish positive relationships with new customer stakeholders and deepen relationships with existing customer partners.
Assist in developing measurements to help understand the impact of successful implementation.
Build initiatives that help to drive successful product implementation.
Quickly pick up and disseminate any updates to the product, both to your customers and to your internal teams as needed.
Successfully transfer your customer relationships to a customer success manager after onboarding.

5+ years experience in the mobile or software industry
University degree or equivalent experience.
Basic telecommunications/mobile technology familiarity/technical knowledge
Experience leading cross team (including Engineering, Billing, Operations and Sales) complex project management.
At least a basic familiarity with the mobile industry and CAAS and CPAAS solutions.
Project management knowledge/experience. Ability to define goals, tasks, dependencies and deliverables within established policies and standard practices.
Must be self-motivated, possess high initiative level, and be decisive.
Organizational skills — youll be working with many customers, and youll need to have expertise in place to keep all their needs organized.
The ability to shift priorities quickly when vital.
Must have an excellent customer demeanor and the ability to connect with all levels of management.
Outstanding written communication skills.