<p>Our Best-in-Class Implementation Team is leading the way and revolutionizing the automotive industry with 5 star customer service. With a thorough understanding of Shopmonkey products, and a focus on creative problem solving, every Shopmonkey customer receives exceptional care and attention from our team. <strong>Please note this a Mexico-based, remote position requiring the ability to work full-time U.S. East Coast customer hours, with an 8:00am start time (usually 1-2 hours behind Mexico Eastern Time and/or Central Mexico Time, depending on time of year with U.S. Daylight Savings hours). </strong></p> <p><span><strong>You Will Have The Opportunity To:</strong></span></p> <ul> <li>Serve as the main point of contact during a customer’s implementation process</li> <li>Deliver top tier customer service and support across all product areas</li> <li>Assist in training customers to ensure the successful beginning of a new customer journey</li> <li>Coordinate deliverables with various internal departments</li> <li>Communicate thoughtful, customized solutions that help customers move forward and grow their business</li> <li>Learn all about the Shopmonkey product suite and automotive industry</li> </ul> <p><span> <strong>We Are Looking For People Who:</strong></span></p> <ul> <li>Have at least 2+ years of relevant experience preferred or automotive industry knowledge and experience</li> <li>Have a clear, professional, friendly and informative communication style</li> <li><strong>Fluent in both English and Spanish</strong></li> <li>Enjoy creative problem solving and taking on new challengesHave exceptional project management skills with a proven ability to multi-task</li> <li>Are self-directed learners and highly motivated to succeed</li> <li>Thrive in a dynamic &amp; collaborative startup environment, and are comfortable with ambiguityAdapt quickly to changing priorities and evolving customer needs</li> <li>Have a related education background (Bachelor’s degree preferred)</li> <li>Are familiar with a SaaS business models and toolsHave a true appreciation for cars and/or are familiar with the automotive industry!</li> </ul> <h3><strong>🏡 Fully Remote Work!</strong></h3> <ul> <li><span>Up to $750.00 to set up your home office, 90 days after start date</span></li> <li><span>Virtual activities and in-person meet-ups</span></li> <li><span>Laptop provided </span></li> <li><span>Unique opportunity: This is the </span><em><span>best </span></em><span>form of hybrid! All teams usually travel and meet up for collaboration at least once/year. </span></li> </ul><div><hr /> <h3><strong>Why Shopmonkey? </strong></h3> <h4><span>Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks (<strong>benefits below are mainly for U.S. based, full-time employees).</strong> Other benefits vary upon location outside of the United States, and employment status:</span></h4> <h3><strong>💪🏼 Health &amp; Wellness </strong></h3> <ul> <li><span>Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date </span></li> <li><span>Short term and long term disability </span></li> <li><span>Employee assistance program</span></li> <li><span><span>Reimbursement for a personal health and wellness membership</span> </span></li> <li><span>Generous parental leave </span></li> <li><span>401(k) available upon hire </span></li> </ul> <h3><strong>✈️ Time Off </strong></h3> <ul> <li><span>11 paid holidays </span></li> <li><span>Flexible time off - take the time off you need! </span></li> </ul> <h3><strong>🥰 Giving Back </strong></h3> <ul> <li><span>Matching donations for approved charitable organizations </span></li> <li><span>Group volunteer efforts </span></li> </ul> <h4><span>Check out our </span><a href="https://www.youtube.com/watch?v=bersjshXlzc&amp;t=3s"><span>founder’s story</span></a><span>, </span><a href="https://www.linkedin.com/company/shopmonkey/life"><span>life page</span></a><span>, or </span><a href="https://youtube.com/playlist?list=PLazaWgaFFCUBYZvKjH_c4isFhoqOpegSC"><span>hear from real employees</span></a><span> about what it’s like to work at Shopmonkey.</span></h4> <h4><span>Join our team of </span><a href="https://www.youtube.com/watch?v=psBQ1RnCM1M&amp;list=PLazaWgaFFCUBYZvKjH_c4isFhoqOpegSC&amp;index=2&amp;t"><span>hungry, humble, smart people</span></a><span> who love what they do, and change the auto industry by helping every shop thrive.</span></h4> <h3><strong>About the Industry</strong></h3> <h4><span>The U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience.</span></h4> <h3><strong>About Shopmonkey</strong></h3> <h4><span>Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform. </span></h4> <h4><span>Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market, estimated to be worth more than $500B.</span></h4> <h4><span>In 2021 Shopmonkey </span><a href="https://www.crunchbase.com/organization/shopmonkey-io"><span>raised</span></a><span> a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth. </span></h4> <p>In 2022, Shopmonkey <a href="https://www.forbes.com/lists/americas-best-startup-employers">was named</a> #4 on Forbes annual ranking of Americas Best Startup Employers list (and #1 in Business Products &amp; Software Services). <span>Shopmonkey was once again named</span><span> as one of </span><span>Americas Best Startup Employers by Forbes in </span><a href="https://r.statista.com/en/employers/best-startup-employers-usa-2023/ranking/">2023</a><span> and </span><a href="https://www.forbes.com/lists/americas-best-startup-employers/?sh=40a2c1a92ad7">2024</a>.</p> <h4><em><span>Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members from all backgrounds that are committed to the Shopmonkey mission. </span></em></h4> <h4><em><span>Shopmonkey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. </span></em></h4> <p><em><span>Shopmonkey is committed to the full inclusion of all qualified individuals. In keeping with our our commitment, Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our Talent Team at <a href="mailto:hiring@shopmonkey.io">hiring@shopmonkey.io</a>. </span></em></p> <p><strong>Please note: </strong>Shopmonkey will never request sensitive information such as your social security number, bank account information, or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment, such sensitive information will be requested at that time. Shopmonkey will never ask you to receive and ship packages or goods as part of the interview. Other practices to be on alert for:</p> <ul> <li>Contact initiated via unsolicited text message or cold call. Shopmonkey does not follow up with candidates through instant messaging applications.</li> <li>Our Talent Acquisition team only corresponds from email addresses with the domain ‘@Shopmonkey.io’. If a generic email ID ending with Gmail/Yahoo or other domain is used while receiving a job offer or interview call, there is a likelihood of a scammer.</li> <li>While some of our jobs can be found on third party job sites, all of our current job opportunities and descriptions are posted on Shopmonkey’s <a href="https://www.shopmonkey.io/careers">Careers</a> page, or our official <a href="https://www.linkedin.com/company/shopmonkey">LinkedIn Company Page</a></li> </ul> <p>The U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from <a href="https://consumer.ftc.gov/consumer-alerts/2023/08/scammers-impersonate-well-known-companies-recruit-fake-jobs-linkedin-and-other-job-platforms">recruiting scams</a> and <a href="https://consumer.ftc.gov/articles/how-avoid-scam">financial fraud</a>. If you believe you were a victim of such a scam, you may contact your local law enforcement agencies. Shopmonkey is not responsible for any claims, liability, losses, damages, or expenses resulting from scammers or impersonators.</p> <p> </p></div>