As a Field Service Engineer for the TAP (Ambr) group, you will act as a critical partner to our clients, managing all on-site installation, repair, maintenance and test tasks. The assigned territory includes PA., Southern NJ., and MD. The engineer will be responsible for traveling to customer sites within the assigned territory. The ideal candidate will reside in either the Greater Philadelphia area, or Southern New Jersey.What you will accomplish together with us<ul><li>Installation &amp; commissioning, calibration, preventative maintenance and break fix repairs across a range of systems </li><li>Responsible for maintaining fault finding data, and feedback of product performance data to customers and internal groups within Sartorius </li><li>Required to perform a variety of in-house service activities in the Delaware office as needed </li><li>Follow all service procedures to ensure that Sartorius’ customer information and product software/configuration is up to date and accurate </li><li>Keep accurate records of time, expenses and work performed </li><li>Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details </li><li>Acquire in-depth product knowledge and demonstrate self-improvement </li><li>Escalate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer and the Hardware Resource Coordinator </li><li>Employee will be field based, with up-to 30% overnight travel</li><li>Need to be able to lift up to 50 ponds</li></ul>What will convince us:<ul><li>Either a degree in Mechanical/Electrical Engineering or equivalent experience</li><li>3+ years of industry experience in automatic mechanisms and electrical control systems</li><li>Must have recently worked with and be competent in measuring 480VAC/208VAC 3 phase </li><li>Familiarity with automation and robotics is a must </li><li>Previous experience of operating on-call/call-out/immediate travel, both in and out of normal working hours </li><li>Understanding of automatic mechanisms and their associated electrical control systems </li><li>Formal training in mechanical/electrical hardware set-up and configuration. Field or building services engineering experience would be considered in lieu of a formal qualification </li><li>Proven experience of working in a test of field service/support environment within high-tech engineering/manufacturing company – ideally on capital equipment </li><li>Experience of electrical and mechanical fault-finding at system and component level </li><li>Hands on experience with robotics, motors, conveyor systems, input/output modules, optical readers, pneumatics and electromechanical assemblies </li><li>Ability to communicate effectively and establish sound relationships with team members and customers </li><li>A good understanding of mechanical/electrical drawings </li><li>Proven problem-solving skills </li><li>Effectively train and manage customers in the use of our products </li><li>Computer literate and familiarity with MS Office </li><li>Calibration of control systems, e.g. temperature and/or volume </li><li>Knowledge of ‘clean’ applications, e.g. GMP/Microelectronics/food processing </li><li>An understanding of both Mammalian and Microbial cell cultures </li><li>Bioreactors and their use to grow cell culture </li><li>Experience of configuring PCs and installing software packages (Windows XP &amp; Win 7 OS) </li><li>Identification with our core values: Sustainability, Openness, Enjoyment</li></ul>What We OfferAs a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits: Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network” Health &amp; Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs. Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.Retirement Savings Plan: 401 k (with generous company match) Flexible Spending: HSA, FSA (dependent care &amp; healthcare spending), Transportation Commuter Account Company Paid Benefits: Basic Life Insurance, AD&amp;D, EAP, Family Planning &amp; Women’s Health, Health Advocate Additional/Optional: Supplemental Life Insurance (employee, spouse &amp; dependents), Legal Services, LTD &amp; STD, Critical Illness Insurance, Student Loan Tuition Refinance ServiceSartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.Please view equal employment opportunity posters provided by OFCCP <a href="https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal" target="_blank">here.</a><a href="https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf" target="_blank">E-Verify Participation Info</a><a href="https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf" target="_blank">E-Verify Workers Rights</a>#LI-remoteSartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.We look forward to receiving your application.<a href="http://www.sartorius.com/career" target="_blank">www.sartorius.com/career</a>If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at <a href="mailto:accommodationrequest@sartorius.com" target="_blank">accommodationrequest@sartorius.com</a>Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability, or based on status in any other protected group of class.If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at accommodationrequest@sartorius.comAbout Sartorius Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.Join our global team and become part of the solution. We are looking forward to receiving your application.  <a target="_blank" href="https://www.sartorius.com/careers">www.sartorius.com/careers</a>