Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People | Excellence | Change | Integrity | Co-prosperity

Reporting to the Director of Channel Operations, this role is a pivotal customer-facing position with a direct impact on revenue, both in terms of sell-in and sell-out. The Senior Manager of Merchandising Operations is responsible for developing and executing space planning strategies, ensuring the Samsung brand is effectively represented in T-Mobile Retail. This includes planning, implementing, maintaining, and tracking Samsung’s retail initiatives in the mobile category. As a key member of the Retail Channel Operations team, this individual will play a critical role in positioning Samsung as a retail leader by delivering exceptional customer and shopper experiences.

Role and Responsibilities

Role & Responsibilities

Define clear programs with measurable success metrics to ensure ROI and enable faster scaling decisions.
Develop and manage scorecards aligned with program goals from launch day.
Lead contractual agreements and negotiations, representing Samsung’s interests both internally and externally.
Ensure financial considerations are in place to maximize ROI, with all requirements identified before presenting programs to the Samsung executive team for approval.
Align with customers on key merchandising and launch initiatives to ensure seamless execution.
Drive new distribution model initiatives to enhance retail strategies.
Develop, implement, and maintain merchandising strategies for Samsung’s retail initiatives in assigned channels, ensuring a best-in-class retail experience.
Collaborate cross-functionally to create innovative retail concepts that boost customer awareness and engagement in-store.
Partner with sales and product teams to guide merchandising planogram development, optimizing sales across product categories.
Own the planning and implementation of display units, visual merchandising elements, device security, and retail graphics across diverse store layouts.
Coordinate on-device digital content and customization as needed, ensuring alignment with retail strategies.
Tightly manage the development and execution of all product launches and retail experience launches for carrier customers.
Communicate merchandising plans and strategies effectively to field sales teams and carrier account teams to ensure organizational alignment.
Build and maintain strong relationships with cross-functional teams, carrier account teams, and customers.
Oversee budget and vendor requests, collaborating with project managers and internal teams to ensure timely approvals.

Minimum Qualifications

Bachelor’s degree preferred in Business, Marketing, or a related field, or equivalent work experience.
If BS degree, 8+ years of experience in project management and operations within a retail organization; wireless industry experience is a plus.
If no BS degree, 10+ years of experience.
Proven ability to manage complex projects with attention to detail and meet deadlines for multiple concurrent initiatives.
Deep understanding of the consumer journey, trends, and insights.
Demonstrated success in cross-functional collaboration, influencing peers, and achieving project objectives.
Exceptional organizational skills, with meticulous attention to production schedules, timelines, and accurate communication with internal and external partners.
Ability to make informed recommendations based on a thorough understanding of organizational and business objectives.
Customer-focused mindset with the ability to assess opportunities objectively and adapt to changing customer needs.
Experience engaging with leadership levels and developing presentations using PC applications (word processing, spreadsheets, presentations).

This role offers an exciting opportunity to lead impactful merchandising strategies while driving innovation and growth in the retail space.

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Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

WASHINGTON STATE ONLY

The salary range for this role is expected to be between $150,000 and $160,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

Skills and Qualifications

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.