Position SummaryRole and ResponsibilitiesRepair Tracking &amp; Monitoring - Track and monitor end-to-end repair statuses across service partners and internal systems- Identify delays or bottlenecks in repair processes and escalate when needed - Ensure repair status data is accurate, up-to-date and aligns with SLA and KPI requirements.Operational Reporting and Analysis- Create and maintain regular reporting (daily/weekly/monthly) on repair tracking- Provide actionable insights and recommendations based on data trends -  Support operational decision-making with real-time data and analysisTechnical Support &amp; Partner communication - Act as first line support for system related issues raised by service partners - Service as the main point of contact for service partners regarding system issues and operational clarifications and classification - Guide partners on proper system usage, reporting requirements, and compliance with repair process standards - conduct briefings or training sessions on process or system changesSkills and QualificationsRequisitions:Proficient with Office Tools (Word / Excel / Outlook / PP) Familiarity with CRM/ERP systemDetail-oriented and highly organized Excellent communication and coordination skillsProblem-solving and analytical approach* Please visit <a href="https://account.samsung.com/membership/pp" target="_blank">Samsung membership</a> to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click <a href="https://europe-samsung.com/ghrp/PrivacyNoticeforEU.html" target="_blank">here</a>.

Samsung Electronics

KPI Analyst (Maternity Leave Replacement) 22 Aharon Bert st., Petah Tikva, Israel

Samsung Electronics