Position SummaryThe Field Test Coordinator role is part of the Quality Assurance / Customer Experience department and focuses on managing and organising field test schedules between local project managers and the R&amp;D/QA team. Key responsibilities include coordinating project schedules, setting milestones, providing technical support, and tracking progress to ensure timely task completion.Role and Responsibilities<ul><li>Schedule Coordination: Manage field test and project schedules between R&amp;D/QA teams and European project managers.</li><li>Technical Support: Perform first-line technical analysis of field issues related to network services (e.g., LTE, 5G, VoLTE, IMS). Assist in log collection and preliminary root cause analysis.</li><li>Issue Resolution: Support issue reproduction and simulation in test environments.</li><li>Resource Management: Oversee personnel, equipment, and budgets to ensure project success.</li><li>Stakeholder Communication: Serve as the main point of contact for project stakeholders, providing regular updates on progress, risks, and issues.</li><li>Documentation: Maintain project documentation, including plans, timelines, reports, and meeting notes.</li><li>Problem Solving: Assist in resolving issues during project execution and implement solutions swiftly.</li></ul>Skills and Qualifications<ul><li>Education: Bachelor’s degree or equivalent experience in a related field.</li><li>Technical Knowledge: Solid understanding of wireless network technologies (LTE, 5G, VoLTE, etc.).</li><li>Experience: Previous experience in project coordination, management, or administration is required.</li><li>Tools Proficiency: Experience with log analysis tools (e.g., QXDM, NetMonster, Wireshark) and test automation tools.</li><li>Communication: Strong interpersonal and communication skills.</li><li>Organisation: Excellent organizational skills with the ability to manage multiple tasks simultaneously.</li></ul>Employee Benefits:<ul><li>Competitive salary with performance bonus up to 21.5%.</li><li>Employer pension contributions of 8.5%.</li><li>25 days paid holiday (increasing to 30 with time served).</li><li>Life assurance, medical insurance, and income protection.</li><li>Flexible benefits scheme with £600 annually to spend on benefits.</li><li>Samsung product discounts, subsidized employee restaurant, and free parking.</li></ul>Location and Hybrid Working:<ul><li>The role is based at Samsung R&amp;D Institute in Staines-upon-Thames, Surrey, UK.</li><li>Samsung operates a hybrid working policy of 3 days onsite and 2 days remote weekly for most roles.</li></ul>Samsung has a strict policy on trade secrets. In applying to Samsung and progressing through the recruitment process, you must not disclose any trade secrets of a previous employer.* Please visit Samsung membership to see Privacy Policy, which defaults according to your location, at: <a href="https://account.samsung.com/membership/policy/privacy" target="_blank">https://account.samsung.com/membership/policy/privacy</a>. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click <a href="https://europe-samsung.com/ghrp/PrivacyNoticeforEU.html" target="_blank">here</a>: <a href="https://europe-samsung.com/ghrp/PrivacyNoticeforEU.html" target="_blank">https://europe-samsung.com/ghrp/PrivacyNoticeforEU.html</a>

Samsung Electronics

Field Test Coordinator Communications House,, Staines-Upon-Thames, United Kingdom

Samsung Electronics