D2C Ecommerce Manager Samsung House 2000 Hillswood Drive, Chertsey, United Kingdom

Position Summary

Why join our team?

Samsung D2C is one of largest channels in Europe and on a strong growth trajectory, with ambitions to further accelerate Online growth. For this, we need to excel in all Ecommerce areas and implement our selling capabilities in the region. Delivering fast insight and fantastic innovation alongside always-on analysis to best achieve our sales growth ambitions.

The role of Ecommerce Manager is to drive commercial performance and growth (sales volume, conversion rate, attachment rate and revenue) across 16+ European subsidiaries (27+ markets), specifically through expansive sell out capability strategies and execution plans.

This will include driving brilliant execution across the European subsidiaries for all MX products (Smartphones, tablets, PC, wearables, & accessories), digital sales channels (App, mobile web, desktop), and customer purchase platforms (B2C, EPP, SMB).

We are looking for an experienced digital expert with exceptional Ecommerce skills to help drive performance improvements, working with the European subsidiaries to provide support, guidance and leadership of key projects and programmes.

Role and Responsibilities

Your key responsibilities

• Drive sales performance on S.com, continually looking for opportunities to improve the CX, execution of ecommerce levers across performance, products, and services

• Oversight of Sell Out platform performance and plans to optimise across the region. Focusing efforts across the region to drive digital adoption and sales growth

• Working with the relevant teams, subsidiaries and HQ in Korea to plan and implement brilliantly

• Forensically understand performance and optimise based on data and insight. Improving reporting and metrics to better understand our customers and their purchasing behaviours

• Act on these insights to drive performance improvements on a daily, weekly and monthly basis

• Optimise launch of pan-European ecommerce sales capabilities, tools and growth initiatives. Supporting platform development teams on key ecommerce capabilities and change

• Identify “Never Been Done Before” activities to drive Online conversion and sales growth

• Plan and oversee execution of product and offer launches in Online, with a particular focus on Sell Out capability innovation

• Drive standard process sharing and application across subsidiaries

What we need for this role

• Extensive experience in Ecommerce / Online / Digital, with demonstrable experience of driving ecommerce performance across a broad variety of simultaneous levers e.g. Product capability delivery, merchandising, propositions, performance marketing, chat/messaging, A/B testing

• A thirst for learning – curious and innovative with a can do attitude

• Numerate and analytical with the ability to accurately and quickly interpret data – imperative to be customer and insight led

• Ability to build strong, productive relationships in a matrix, multinational environment with excellent influence, communication and presentation skills

• Tenacity, resilience with an unquenchable thirst to achieve and drive progress and growth.

• Achievement of sales targets

• Building strong relationships with Ecommerce/Online partners and teams across the European subsidiaries and central teams

• Strong year on year growth across target metrics

• Execution of key capabilities and initiatives either driven by the role holder and those defined under annual / multi-year growth plan

The interview process

Skills and Qualifications

Benefits of working at Samsung include

• Bonus scheme linked to individual, team and company performance

• Car allowance

• Pension contribution

• Three volunteering days each year

• Holiday - 25 days plus bank holidays and an additional day off for your birthday

• Access to discounts on a wide range of Samsung products

• Access to a discount shopping portal

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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