To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySoftware EngineeringJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and were looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforces core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.The Heroku Eventing, Metering, and Usage (EMU) team oversees usage and licensing information on the Heroku platform, manages billing processes, and assists billing support in resolving customer concerns. Our systems primarily employ Ruby and Elixir. Were in the process of modernizing our internal legacy systems, emphasizing empathy, teamwork, engineering excellence, and effective communication. We’re looking for someone who is intrigued by complex distributed systems, their inner workings, optimization possibilities, and methods to ensure their functionality.As a member of the Heroku Eventing, Metering, and Usage team, you will collaborate closely with Heroku billing support to resolve customer issues, requiring effective communication skills and a proactive attitude.This role offers global flexibility—you can work from a Salesforce office or remotely (United States only). It is a multi-functional role that requires building alignment and communication with several engineering and business operational organizations. You will be required to be operationally excellent while delivering innovative features on complex distributed systems.<h2>Required Qualifications</h2><ul><li>5+ years of professional software engineering experience, with demonstrable focus on large-scale, distributed, or billing-intensive systems.</li><li>Proven experience designing, building, and maintaining production services at scale in demanding, customer-facing environments.</li><li>Strong knowledge of transaction management concepts (concurrency, consistency, isolation levels) and experience applying them in real systems.</li><li>Experience designing and maintaining RESTful APIs for mission-critical workflows.</li><li>Proficiency in at least one modern programming language (e.g., Ruby, Elixir, Java, Python, Go) and ability to adapt across languages as needed.</li><li>Excellent written and verbal communication skills, with the ability to work closely with cross-functional partners.</li><li>A passion for teaching, mentoring, and continuous learning.</li><li>A related technical degree required.</li></ul><h2>Preferred Qualifications</h2><ul><li>Experience in Ruby, with production experience maintaining and enhancing services at scale.</li><li>Familiarity with Elixir and functional programming concepts.</li><li>Experience with distributed database systems and advanced performance tuning/optimization in high-volume environments.</li><li>Experience with observability patterns, monitoring tools, and on-call best practices in production environments.</li><li>Experience modernizing legacy systems with an eye for long-term maintainability and architectural soundness.</li><li>Prior involvement in billing or financial compliance workflows is a strong plus.</li></ul>Unleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this <a href="https://careers.mail.salesforce.com/accommodations-request-form" target="_blank">Accommodations Request Form</a>.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. <a target="_blank" href="https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal">Know your rights: workplace discrimination is illegal.</a> Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.<h3></h3><h3></h3><h3></h3><h3></h3><h3></h3><h3></h3>For California-based roles, the base salary hiring range for this position is $184,000 to $253,000.<h3></h3><h3></h3>For Massachusetts based roles, the base salary hiring range for this position is $167,300 to $253,000.