To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySoftware EngineeringJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and were looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforces core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.<div>Salesforces Availability and Infrastructure Engineering organization is seeking a visionary Sr. Director of Software Engineering to lead a global team focused on advancing our platforms and operational frameworks. This role drives the strategy, architecture, and execution of solutions that automate operations, build robust SRE tooling, leverage AI for operational intelligence, and enhance observability across our vast service ecosystem. Youll be a strategic leader and hands-on technical expert, directly impacting the reliability, performance, and efficiency of Salesforces critical services. Your Impact:</div><ul><li>Drive execution and delivery of software engineering platforms, collaborating with cross-functional teams, architects, and product owners.</li><li>Make critical product decisions and proactively resolve issues.</li><li>Partner with Scrum Leads to align on objectives, priorities, and risks.</li><li>Ensure clear priorities and adequate resources for teams.</li><li>Provide technical guidance, career development, and mentoring to team members.</li><li>Contribute to development tasks to assist with release commitments and maintain technical skills.</li><li>Advocate for technical excellence and maintain a high-performing culture.  </li></ul><div>Required Skills</div><ul><li>10+ years experience in cloud-scale architectures, software development, PaaS, and IaaS (AWS, GCP, Azure).</li><li>Experience leading large-scale distributed systems, microservices, and/or distributed architecture.</li><li>5+ years of management experience, including leading leaders and managers.</li><li>Proven ability to hire, mentor, and lead engineers and managers.</li><li>Strong verbal and written communication, organizational, and time management skills.</li><li>Flexible, proactive, and comfortable with minimal specifications.</li><li>Experience with short release cycles, full SDLC, and publicly released products.</li><li>Proficiency in software engineering best practices: coding standards, code reviews, CI/CD, build processes, testing, and operations.</li><li>Experience with Agile development methodologies; Scrum Master experience required.</li><li>Ability to communicate requirements with users, technical teams, and product management.</li><li>Experience influencing architectural vision and roadmap with other architects and CTOs.</li><li>Ability to deliver technical reports and presentations.</li><li>Rapidly learn new technologies and possess strong presentation, communication, and facilitation skills.</li><li>Technical degree required.  </li></ul><div>Preferred Qualifications</div><ul><li>Experience as an Architect, driving strategy for organizational transformation in a matrixed organization.</li><li>Experience with Salesforce and its primary products (Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud).</li><li>SaaS/PaaS-based core services/infrastructure product development experience.</li><li>Masters degree.</li></ul>*LI-YUnleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this <a href="https://careers.mail.salesforce.com/accommodations-request-form" target="_blank">Accommodations Request Form</a>.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. <a target="_blank" href="https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal">Know your rights: workplace discrimination is illegal.</a> Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.<h3></h3><h3></h3><h3></h3><h3></h3><h3></h3><h3></h3>For California-based roles, the base salary hiring range for this position is $251,900 to $384,100.<h3></h3><h3></h3>