To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and were looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforces core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.The Customer Success (CS) Success Plan product management organization is responsible for managing Salesforce’s Customer Success Plan offer portfolio (Standard, Premier, and Signature Success Plans) with which we enable our customers to realize value from their Salesforce technology investments. We work backward from the customer to address their needs across all customer segments (Small Business, Commercial, and Enterprise) and across all Salesforce products. The team is the “voice of the customer and market” to the rest of the CS organization and we work across all functions within CS and the Salesforce product organizations to continuously enhance the customer value and experience delivered by the Success Plans offer portfolio.<h2>Role Description:</h2>The Salesforce Success Plans proactively sets up customers to be successful by ensuring that customers have the right skills, information, insights, and access to expertise. We are seeking an experienced Product Manager to join our Customer Success product management team to help us bring our latest and greatest innovations in the Success Plans offer portfolio to our acquisitions. In this role, you will dig deep to understand customer needs and go to market of our acquired companies and provide an assessment of whether the Success Plan portfolio can meet those needs as is. Very often M&amp;As require us to reexamine our existing Success Plans features with an intent to deliver enhancements that benefit all Salesforce customers, not just to those using the acquired product. To that end, you will frequently challenge your thinking and that of your leadership by providing unbiased points of view on changes to our existing Success Plans features. You will develop the offer point of view for launching Success Plans for our acquisitions, deliver a business case including defining the offer transition from legacy support/success offerings to Success Plans. You will have the opportunity to work on some of the most complex and rewarding Success Plans launches and be relied upon to inform and heavily influence how we deliver value to our Customers. Please note: This is a Customer Success product management role that engages post-acquisition to integrate the acquired company’s support/success portfolio into Success Plans. This role will not be involved in the due-diligence phase.<h2>Responsibilities:</h2><ul><li>Demonstrate thought-leadership via the offer strategy &amp; vision for our acquired companies support/success portfolio</li><li>Quickly become an expert in our acquired companies, products, existing support/success portfolio and GTM so you can build comprehensive proposals for launch of Success Plans for these acquisitions</li><li>Collaborate with key stakeholders across Salesforce GTM, M&amp;A, Corp Dev, finance, product/engineering and CS organizations in developing the Success Plans business case for Salesforce’s acquisitions</li><li>Conduct customer and stakeholder research, develop offer POV which includes establishing relevance of Success Plans for the acquisition, rationalization of feature set, and willingness to pay</li><li>Deliver business case with detailed financial modeling (resource costs, investment vs monentization, margins) and customer and feature transition plan for launching Success Plans</li><li>Create outputs in the form of thorough and concise slide decks to secure secure cross-functional senior leadership alignment on recommendations</li></ul><h2>Minimum Requirements: </h2><ul><li>Must be customer-obsessed, curious, and empathic, with a strong sense of ownership and accountability</li><li>Self-organized and have the ability to initiate tasks independently and see them through to completion</li><li>Minimum 10 years of relevant professional experience, including a strong background in product management and/or strategy consulting</li><li>Ability to systematically break down complex problems, document POVs and drive decisions based on data, facts, and logical reasoning</li><li>Ability to create work product-focused materials and outputs, which will include slide decks, financial models, or other written deliverables</li><li>Effective communicator across all levels of the organization, including driving discussions with senior executives</li><li>Demonstrated ability to lead a high-performing cross-functional team without direct managerial responsibilities</li></ul><h2>Preferred Requirements: </h2><ul><li>Experience in Salesforce products and technologies</li><li>M.B.A.</li><li>Prior product management experience in SaaS, public cloud, or Large Enterprise B2B software</li><li>Experience in Support, Success, or Services product management Note: This role is office-flexible, with the expectation that you will work from a Salesforce office (Seattle/Bellevue, Chicago, Indianapolis, New York, San Francisco or Atlanta) three days per week.</li></ul>Unleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this <a href="https://careers.mail.salesforce.com/accommodations-request-form" target="_blank">Accommodations Request Form</a>.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. <a target="_blank" href="https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal">Know your rights: workplace discrimination is illegal.</a> Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For New York-based roles, the base salary hiring range for this position is $193,800 to $281,100.<h3></h3><h3></h3><h3></h3><h3></h3>For Washington-based roles, the base salary hiring range for this position is $177,600 to $257,600.<h3></h3><h3></h3>For California-based roles, the base salary hiring range for this position is $193,800 to $281,100.<h3></h3><h3></h3>For Illinois based roles, the base salary hiring range for this position is $177,600 to $257,600.